Summary
Overview
Work History
Education
Skills
Accomplishments
Most positive surveys from customers
Timeline
Generic

Shalanna Wright

Milwaukee

Summary


Dependable leader/team member who successfully provides fast, high-quality customer service to guests in restaurants and retail settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Server

Uncle Juilos
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Startup Founder

Do It Wright LLC DBA Fitted Boy Boutique
06.2021 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
  • Established strong partnerships with key industry players for greater market presence.
  • Increased company growth by developing and implementing innovative business strategies.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

Administrative Office Assistant

Brew City Pizza
08.2022 - 07.2024
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by phone, mail distributing messages to appropriate parties, and responding to queries as needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes regarding customer concerns

Assistant Store Manager

FedEx Office
05.2019 - 06.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions every month
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Retail Manager

Touchpoint
05.2017 - 07.2018
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.

Education

Bachelor of Science - Business Studies

Johnson And Wales University
Providence, RI
07-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Cleanliness standards
  • Team leadership and team building
  • Decision-making and problem solving skills
  • Time management
  • Task delegation

Accomplishments

  • Achieved the most positive surveys for the month through effectively helping guests.

Most positive surveys from customers

Guest was pleased with the level of professionalism I displayed while walking them through how to best get their printing project completed. These results lead to repeat and new business transactions with their company.

Timeline

Server

Uncle Juilos
10.2023 - Current

Administrative Office Assistant

Brew City Pizza
08.2022 - 07.2024

Startup Founder

Do It Wright LLC DBA Fitted Boy Boutique
06.2021 - Current

Assistant Store Manager

FedEx Office
05.2019 - 06.2021

Retail Manager

Touchpoint
05.2017 - 07.2018

Bachelor of Science - Business Studies

Johnson And Wales University

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Shalanna Wright