Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shalante Heyward

Columbia,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing a challenging role in Health Care Administration to displaying superior customer service and relentless enthusiasm, to further enhance professional growth and uplift the company's mission.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Inbound Sales Team Leader

Spectrum (Charter Communication LLC)
05.2022 - Current
  • Generate sales through a consultative approach
  • Build rapport with customers, thru strong interpersonal skills, and excellent listening skills
  • Earning their business through honest conversation filled with integrity
  • Continuous team building in order to achieve sales goals
  • Demonstrate company's product value and explain benefits that fulfill customer's needs.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Facilitated ongoing training to keep sales team successfully closing deals and revenue over $10000 per month

Customer Service Representative Specialist

Jim Hudson Chevrolet
12.2021 - 05.2022
  • Optimize communication
  • Handle all incoming calls in a timely manner
  • Provide information about services offered
  • Accurately document calls from members and providers in a timely and professional manner
  • Educate members on policies and procedures related to the program
  • Demonstrate and maintain knowledge of all areas
  • Set appointments
  • Maintain a friendly, energetic, and professional demeanor.

Pharmacy Technician & assistant

My Pharmacy & Optical
07.2021 - 12.2021
  • Supply medicine to patients
  • Assemble medicine for prescriptions
  • Provide information to patients & other healthcare professionals
  • Answer incoming calls and fielding patients' questions.

Amazon Delivery Driver Shift Manager

Tresyl Express
05.2019 - 07.2021
  • Ensure that deliver drivers deliver packages in a timely manner
  • Provide an exceptional customer service experience
  • Responsible for employee supervision
  • Setting and maintaining performance level expectations
  • Training
  • Responsible for selecting quality team members
  • Set an example & guide associates.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Medical Billing Specialist

Providence Medical Center
06.2018 - 06.2019
  • Organizing patient medical costs & send invoices to collect payment from patients & insurers
  • Conduct audits
  • Process claims
  • Conduct duties in a professional and timely fashion.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

Front Desk Assistant/Receptionist

Ferrigno Healthcare
02.2016 - 05.2018
  • Register patients
  • Assist patients with completing all patient forms
  • Assist in obtaining medical records and filing them back daily
  • Enter patient records into electronic system.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Education

Bachelor's degree in healthcare management -

Francis Marion University
Florence, SC
05.2020

Skills

    Microsoft Word

    Assistant Manager Experience

    Pharmacy technician experience

    Medical billing

    Computer skills

    Customer service

    Medical office experience

    Solid organization

    Customer Service

    Professionalism

    Excellent verbal and written communication

    Teamwork

    Attentive to detail

    Ability to work under pressure

    Problem-solver

    Commitment

Certification

  • CPR/First Aid
  • Pharmacy Technician License

Timeline

Inbound Sales Team Leader

Spectrum (Charter Communication LLC)
05.2022 - Current

Customer Service Representative Specialist

Jim Hudson Chevrolet
12.2021 - 05.2022

Pharmacy Technician & assistant

My Pharmacy & Optical
07.2021 - 12.2021

Amazon Delivery Driver Shift Manager

Tresyl Express
05.2019 - 07.2021

Medical Billing Specialist

Providence Medical Center
06.2018 - 06.2019

Front Desk Assistant/Receptionist

Ferrigno Healthcare
02.2016 - 05.2018

Bachelor's degree in healthcare management -

Francis Marion University

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Shalante Heyward