Shalaun Mcneal
Grand Rapids,MI
Overview
22
22
years of professional experience
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company, while, make an impact and a difference.
Work History
tax consultant/preparation
McNeal’s tax consulting
01.2019 - 01.2025
- Ensuring compliance and optimizing tax liabilities.
- Helping clients navigate complex tax laws and regulations
- Meeting with clients to discuss their financial details and income.
- Explaining complex tax concepts to clients in an understandable way.
- Staying informed of changes in tax laws and regulations, both federal and state.
sales manager
sash & door
01.2015 - 01.2022
- Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
- Interact with clients and identify their objectives and goals.
- Client acquisitions, contract negotiations, client communication
- Determine profitability and targets, and identify potential new markets and clients.
- CRM used to forecast needs, upselling, cross-selling, and retention rates.
- Analyze sales statistics to define sales potential.
- Motivate, train, and coach sales staff while applying feedback
Project coordinator/compliance
Hearthside food solutions
01.2016 - 01.2019
- Identifying potential customers, making cold calls, assessing customer needs, recommending products, closing sales, maintaining prospect databases.
- Responsible for helping build up a business by identifying new business.
- Manage relationships with customers, serving as the key point of contact, from initial lead.
- Build consistent lead generation with the marketing team
- Prioritize technical skills such as cold calling, cold emailing, prospecting.
- Support project managers.
- Communication between team members and stakeholders
- Keeping projects on track by monitoring progress, documenting everything, and ensuring resources are available.
- Schedule meetings, manage project timelines, and organize project-related documents.
- Handle administrative tasks like bookkeeping, processing invoices, and ordering supplies.
- Maintain project plans, budgets, and other management documents.
- Distribute meeting minutes and ensure all parties are aligned on goals and deadlines.
- Ensures a company operates in accordance with laws, regulations, industry standards, and internal policies.
B2B sales representative
elan nutrition
01.2013 - 01.2015
- Identifying potential customers, making cold calls, assessing customer needs, recommending products, closing sales, maintaining prospect databases
- Responsible for helping build up a business by identifying new business
- Coordinating sales efforts with marketing programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Pitched products and services
SALES CONSULTANT
MIDWEST MOBILITY OF CHICAGO
01.2012 - 01.2015
- In-home consultations for products, power-wheel chairs, and other durable medical equipment
- Assessing customer mobility needs.
- Demonstrating product features, and guiding clients through the purchasing process, which often involves coordinating with physicians and insurance providers.
- Generating leads, building customer relationships, and completing paperwork, while also providing ongoing support and troubleshooting.
- Provide outstanding customer service by addressing client inquiries and concerns regarding mobility products and services.
- Building customer relationships, handling product knowledge, and using CRM software to track leads and manage accounts.
- Getting involved with community partnerships, volunteering, attending an event, advocacy, or donating equipment, to help persons in need!
- Evaluate a customer's specific medical and mobility requirements to identify the best-fitting wheelchair.
Sales Executive
Leon Plastic and Injection Molding
Grand Rapids, MI
01.2007 - 01.2013
- Leading and supervising my sales team.
- Managing the sales process and building client relationships.
- Setting up strategies to find new prospects and sales leads and converting them into paid users or customers
- Educate and train sales team.
- Analyze sales reports and customer surveys, prepare budgets and sales forecasts.
- Understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies.
- Generating new business opportunities for their employer and maintaining existing accounts.
- Lead production operations, coordinate production staff and equipment, and ensure the quality and profitability of products.
business development manager
City staffing of Chicago
01.2006 - 01.2007
- Seeking out quality candidates, confirming their qualifications and placing them in open roles at a company
- Developing and presenting proposals to potential clients.
- Researching job seekers and inviting them to apply to a job, screening candidates through phone interviews, and filling out hiring paperwork.
- Developing sales and marketing strategies.
- Build relationships with clients and negotiate deals.
- Maintaining and growing existing client relationships.
- Conducting market research to identify potential clients and new markets.
outside sales representative
savory foods
01.2003 - 01.2005
- Identifying potential clients, making cold calls, assessing customer needs, recommending products closing, maintaining prospect databases.
- Responsible for helping build up a business by identifying new business.
- Manage relationships with customers, serving as the key point of contact, from initial lead.
- Recognized and reached out to clients in businesses.
- Developed competitive pricing strategies.
Education
Banking And Finance
WESTERN MICHIGAN UNIVERSITY
Kalamazoo, MI01.2003
Skills
Confidence
Adaptability
SAP
Service assistant
CRM
Phenom
Breezy
Presentation skills
Negotiation abilities
Manage various responsibilities and, objectives effectively
Leadership skills
Excellent communication
Customer service
Product management
Timeline
tax consultant/preparation
McNeal’s tax consulting
01.2019 - 01.2025
Project coordinator/compliance
Hearthside food solutions
01.2016 - 01.2019
sales manager
sash & door
01.2015 - 01.2022
B2B sales representative
elan nutrition
01.2013 - 01.2015
SALES CONSULTANT
MIDWEST MOBILITY OF CHICAGO
01.2012 - 01.2015
Sales Executive
Leon Plastic and Injection Molding
01.2007 - 01.2013
business development manager
City staffing of Chicago
01.2006 - 01.2007
outside sales representative
savory foods
01.2003 - 01.2005
Banking And Finance
WESTERN MICHIGAN UNIVERSITY