SHALAUNDA JOHNS BROWN
Lacombe,LA
Summary
Independent & self-motivated administrative, education, & customer service professional with over 20+ years of experience. Proficient in providing high-levels of service to clients in a variety of situations. Experienced multi- tasker, with the ability to handle multiple customer inquiries in a fast-paced environment via multi-lined phone systems, email, & chat. Proficient with multiple forms of computer programs & software including Microsoft Office Suite, Windows, & SPSS. Demonstrates strong analytical & problem-solving skills, with the ability to make well, thought out decisions. Excellent written & verbal communication skills. Capable of meeting deadlines & assignments in a timely manner with minimal supervision. Ability to work remotely/virtually from a home-office environment. CORE STRENGTHS Customer-Driven Decision Making Organization Detail-Oriented Goal-Setting Problem-Solving Data-Entry Adaptable & Flexible
Overview
24
24
years of post-secondary education
17
17
years of professional experience
Work History
Regina Coeli, Teacher Assistant
Head Start
08.2012 - Current
- Teach children ages 3-5 various skills, including letter recognition, differentiating colors/numbers, & general manners.
- Teach responsibility, but giving children their own tasks to accomplish each day.
- Maintain composure in a fast-paced, high-stress environment, multitasking & prioritizing to complete daily goals.
Englishtown, Remote English Teacher
11.2014 - 09.2017
- Conducted group & private lessons, building rapport with each student & engaging them within the virtual classroom setting to better evaluate their skills & needs.
- Report & record individualized student reports daily, highlighting positives from each day & notating areas that need improvement.
- Maintain a working knowledge of the structure & content of the English language, & articulate it in an easy-to-understand method for students.
- Utilize organizational skills to ensure daily lesson plans are complete & structured.
- Recorded grades for coursework and tests in online reporting system.
- Supported student learning objectives through personalized and small group assistance.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Reviewed lesson material with students individually or in small groups.
- Assessed student assignments to check quality and completeness before submission for grading.
- Organized and guided activities for students, including skills practice, research and memorization tasks
Teacher
Open Arms Child Development Center
08.2011 - 05.2012
- Taught 2-year-old children, assisting them in the development of educational skills.
- Constructed weekly lesson plans, adhering to curriculum standards.
- Manipulated different situations using problem-solving type toys, demonstrated general manners, & played out-real life situations for children to engage within.
Medical Records Technician
Centers for Disease Control & Prevention
06.2003 - 12.2007
- Organized, reviewed, analyzed, & coded medical record data.
- Conducted research, identified & compiled data for reports.
- Developed & implemented procedures to maintain confidential subject matter in accordance with applicable regulations.
- Managed & maintained tracking systems for controlled correspondence, project accomplishments, & sensitive documentation while adhering to HIPAA guidelines.
- Performed administrative duties, scheduled appointments & conferences, coordinated meetings, & assisted in modification/formatting of manuals.
- Processed & recorded employee information, keeping track of time & attendance sheets, verifying hours worked & entering information into electronic databases systems.
Legislative Assistant
North Carolina General Assembly
06.2003 - 08.2003
- Provided high-level administrative support by conducting research, preparing statistical reports, handling correspondence requests, & performing clerical functions.
- Prepared & edited legislative & organizational publications for internal & external use.
- Reviewed & analyzed memos, submissions, & reports, fielded & retrieved legal documents.
- Provided detailed guidance to public & community interest groups, directing unresolved public grievances to designated departments within the state legislature for follow-up.
Education
Master of Arts - Mental Health Counseling
Bradley University
Peoria, IL 05.2001 - Current
Master of Arts - Public Administration
North Carolina Central University
Durham, NC 08.2004 - 12.2007
Bachelor of Arts - Psychology & Political Science
North Carolina Central University
Durham, NCTESOL, Medical Coding & Billing, Human Resource Management Specialist -
Skills
Medical Records
undefinedTimeline
Englishtown, Remote English Teacher
11.2014 - 09.2017
Regina Coeli, Teacher Assistant
Head Start
08.2012 - Current
Teacher
Open Arms Child Development Center
08.2011 - 05.2012
Master of Arts - Public Administration
North Carolina Central University
08.2004 - 12.2007
Medical Records Technician
Centers for Disease Control & Prevention
06.2003 - 12.2007
Legislative Assistant
North Carolina General Assembly
06.2003 - 08.2003
Master of Arts - Mental Health Counseling
Bradley University
05.2001 - Current
TESOL, Medical Coding & Billing, Human Resource Management Specialist -
Bachelor of Arts - Psychology & Political Science
North Carolina Central University
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