Shalawn Lindsey
Prior Lake,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I feel these are important skills to have when working with people and in a medical field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
07.2021 - Current
- Provide excellent customer service to my customers that I deliver orders to.
- Order verification
Medical Assistant
WGH LLC
09.2024 - 10.2025
- File medical records
- Transition from paper to electronic system
- Blood draw
- TB injection
- Vitals
- Stock room/clean
- Make appointments
- Use of multiple phone lines
- Wound Care
- Medication pass
- Patient care plans
- Follow up vital care
- Assistance to psychiatrist visit and enter medication
- Lab drop off
Administrative Clerk
BakeMark
08.2022 - 07.2024
- I have 5 sales representative that I help on the back end to make sure their orders go out on time and help get invoices when needed for customers.
- Place orders for multiple sales representatives
- Create invoices for customers.
- Process checks paid buy customers.
- Invoice research/request missing invoices
- File invoices, manifest, daily order intakes
- Sort incoming mail
- Schedule truck deliveries with dispatchers and drivers through email or phone
- Process receiving paperwork of the truck deliveries and make corrections is shorted anything product.
- Provide excellent face to face customer service for in office order pickups.
- Request documents COA's & specifications for items that we carry.
- Close down books for the day
- Close office down
- Heavy cash handling/counting/deposits
- Answer and direct calls on a multiline system
Retention Specialist
ECMC
08.2019 - 04.2022
- Process payments on defaulted loans
- Set up payment arrangements on defaulted loans.
- Help complete consolidation loan paperwork.
- Update personal contact information.
- Problem solving with payments or paperwork.
- Outbound and inbound calls.
- Cold calls and warm transfers
CSR - Customer Service Representative
Masterson Staffing Solutions
02.2019 - 07.2019
- Call attorneys to join focus groups and to try new products
- Take down down contact information
- Screen calls before adding them to group
- Schedule appointments for proper groups
Education
High School Diploma -
Hopkins High School
Minnetonka, MNNo Degree - Medical Assistant
Rasmussen University
Eagan, MNSkills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Customer service
- Quick learner
- Problem-solving
- Customer communication
- Dedicated team player
- Flexible schedule
- Good driving record
- Smartphone operation
- Relationship building
- Valid Driver's license
- Excellent communication
- Payment handling
- Order verification
- Payment collection
- Phone orders
- Dispatch interaction
- Schedule management
- Account development
- Documentation
Certification
- First Aid/CPR Certified
- Medical Assistant, Rasmussen University - 2025
Timeline
Medical Assistant
WGH LLC
09.2024 - 10.2025
Administrative Clerk
BakeMark
08.2022 - 07.2024
Dasher
DoorDash
07.2021 - Current
Retention Specialist
ECMC
08.2019 - 04.2022
CSR - Customer Service Representative
Masterson Staffing Solutions
02.2019 - 07.2019
High School Diploma -
Hopkins High School
No Degree - Medical Assistant
Rasmussen University