Shalay Fuller
Milwaukee,WI
Summary
A hard working and dependable Community Resource Navigator and Customer Service Representative with over 10 years experience possesses Excellent communication skills, as well as being caring, honest, reliable and humble. Able to work independently with little or no supervision and always willing to go above and beyond.
Overview
8
8
years of professional experience
Work History
Community Resource Navigator
ManpowerGroup
11.2020 - Current
- Coordinated and supervised 30 homeless individuals
- Conducted weekly room checks and wellness checks
- Distributed meals and hygiene products
- Maintained safety of guest
- Deescalation
- Intake
Direct Support Professional
Volunteers Of America Wisconsin
11.2018 - 08.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer Service Associate
Pick N Save
04.2016 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Receptionist
Bread Of Healing
09.2015 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Applied Science - Human Services
Milwaukee Area Technical College
Milwaukee, WI12.2015
Skills
- Critical thinking
- Telephone etiquette
- Organization
- Communication
- Multi-task
- Time management
Timeline
Community Resource Navigator
ManpowerGroup
11.2020 - Current
Direct Support Professional
Volunteers Of America Wisconsin
11.2018 - 08.2020
Customer Service Associate
Pick N Save
04.2016 - 09.2017
Receptionist
Bread Of Healing
09.2015 - 03.2016
Associate of Applied Science - Human Services
Milwaukee Area Technical College
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