Tereta Steed-Clarke
North Chesterfield,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross Blue Shield
01.2022 - Current
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Customer Service Representative
Maximus
12.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website while improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
Customer Service Representative
Evergreen Enterprises
10.2021 - 12.2021
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Conducted market research to understand customer needs and inform product offerings.
- Complete Customer orders and upsell additional items
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
Program Support Technician
Faison Center
06.2015 - 03.2020
- Completed data entry and filing to keep records updated for easy retrieval.
- Conducted comprehensive claim reviews to determine coverage applicability, policy limits, and appropriate payment amounts.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced order accuracy by meticulously reviewing general information.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
Education
High School Diploma - general studies
Armstrong High School
Richmond, VA06.2006
Skills
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Data Entry
- Customer Service
- Administrative
- Finance and Purchasing
- Insurance Billing
- Marketing
- Critical thinking
Timeline
Customer Service Representative
Anthem Blue Cross Blue Shield
01.2022 - Current
Customer Service Representative
Maximus
12.2021 - 01.2022
Customer Service Representative
Evergreen Enterprises
10.2021 - 12.2021
Program Support Technician
Faison Center
06.2015 - 03.2020
High School Diploma - general studies
Armstrong High School
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