Tereta Steed-Clarke
North Chesterfield,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross Blue Shield
Richmond, VA
01.2022 - Current
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Customer Service Representative
Maximus
Chester, VA
12.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website while improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
Customer Service Representative
Evergreen Enterprises
VA
10.2021 - 12.2021
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Conducted market research to understand customer needs and inform product offerings.
- Complete Customer orders and upsell additional items
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
Program Support Technician
Faison Center
Henrico, VA
06.2015 - 03.2020
- Completed data entry and filing to keep records updated for easy retrieval.
- Conducted comprehensive claim reviews to determine coverage applicability, policy limits, and appropriate payment amounts.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced order accuracy by meticulously reviewing general information.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
Education
High School Diploma - general studies
Armstrong High School
Richmond, VA06.2006
Skills
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Data Entry
- Customer Service
- Administrative
- Finance and Purchasing
- Insurance Billing
- Marketing
- Critical thinking
Timeline
Customer Service Representative
Anthem Blue Cross Blue Shield
01.2022 - Current
Customer Service Representative
Maximus
12.2021 - 01.2022
Customer Service Representative
Evergreen Enterprises
10.2021 - 12.2021
Program Support Technician
Faison Center
06.2015 - 03.2020
High School Diploma - general studies
Armstrong High School