Shalay Stafford
Bakersfield,CA
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
7
7
years of professional experience
Work History
Food Delivery Driver
DoorDash
06.2017 - Current
- Delivered orders to customers to drive full satisfaction.
- Processed payments, made change, and provided receipts.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Fact Finder
Aston Carter
02.2022 - 08.2022
- Review and analyze claim information to identify issues
- Assessing the information against requirements based on UI Code, Policies, and Procedures
- Use critical thinking and work instructions to determine the method of resolution for pending issues
- Resolve issues or request additional information as applicable
- Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
- Referring more complex issues to supervisor or tenured staff
- Notating all actions taken on a claim clearly and thoroughly
- Demonstrating the ability to make logical decisions
- Demonstrating the ability to manage a workload in a way that meets timeliness requirements
- All other duties as assigned by management to support claim processing
Stower
Amazon.com
09.2020 - 09.2021
- Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders
- All items are inspected for damages, then scanned as they are stowed to ensure virtual and physical locations match accuracy of inventory to prevent false overages or true shortages.
- Separated damaged items from functional ones before placing on shelves.
- Stayed accountable for storage and organization of warehouse merchandise.
- Safely stacked items to maximize space within acceptable safety limits.
Production Worker
Tesla
03.2020 - 09.2020
- Demonstrated expertise in assembling electric cars on an assembly line
- Demonstrated in-depth understanding of the company's mission, purpose, and goals and helped employees to achieve them effectively
- Excelled in maintaining accurate, organized records, documents and reports, and assisted engineers, machine operators and managers with their day-to-day operations and documenting and reporting.
- Used equipment properly to avoid workplace hazards or injuries.
Customer Service Representative
Conduent
08.2019 - 03.2020
- Acknowledging and resolving customer complaints
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
Caregiver
Home Support Services, IHSS
06.2018 - 10.2019
- Work in the home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for clients.
- Monitored clients' overall health and well-being and noted significant changes.
Activity Leader
Boys & Girls Clubs of America
09.2018 - 06.2019
- Responsible for instructing, supervising, and providing physical assistance to all participants in our programs
- Serve as Lead for an assigned activity/activities
- Organized activities for students and created welcoming and supportive environment to encourage participation.
Server
Studio Movie Grill
03.2018 - 08.2018
- Work alongside waiters and perform tasks such as answering customer inquiries, serving food, refilling glasses, checking food quality, cleaning tables, washing dishes, and helping with food preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Dining Attendant
Johns Incredible Pizza Company
10.2017 - 03.2018
- Continuously prepared and organized dining tables
- Performed regularly sanitation of all dining room equipment that included drink machines and dispensers
- Treated all guest in a respectful kind manner
- Able to assist and greet guest to dining tables and rooms
- Always performing multitask within the job and liable to help other fellow co associates
- Awards and Acknowledgements
- Type of Award / Award Description
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Ride Attendant
Slide Fest
06.2017 - 08.2017
- Responsible for supervising, monitoring, repairing, and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely.
Cashier
South High Student Store
08.2016 - 05.2017
- Providing food, drinks, and snacks to the students of South High
- Responsible for counting earnings after each ending of shifts
- Provided welcoming and well mannered customer service to fellow peers and school staff.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
South High School
Bakersfield, CA05.2017
Skills
- Associate
- Etiquette
- Telephone
- Customer Service
- Phone Etiquette
- Math
- Algebra
- Experience with children
- Childcare
- English
- Senior care
- AWS
- Home health
- Identifying and resolving common customer issue
- Front desk agent
- Cashier
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Call center customer service
- Applying customer service skills in a call center setting
- Managing accounts in QuickBooks
- Using QuickBooks software to manage business financial
- Tendency to be reliable, dependable, and act with integrity at work
- Interpreting instructions or signs and solving problems
- Basic computer skills
- Performing basic computer operations and troubleshooting common problems
- Attention to detail
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Warehouse safety
- Using safe practices in a warehouse setting
- Call center customer service
- Demonstrating customer service skills in a call center setting
- Customer focus & orientation
- Retail customer service
- Responding to customer situations in a retail setting
- Home health aide skills
- Providing care to patients in a home setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Skills Summary
- Basic Math Skills
- Excellent interpersonal communication
- Ability to effectively manage time and prioritize tasks
- Strong product knowledge and understanding of target customers
- Professional telephone etiquette
- Ability to resolve customer disputes in a patient manner
- Self motivation
- Leadership
- Responsible associate
- Basic Housekeeping
- Delivery Confirmations
- Recordkeeping Requirements
- Mobile Payment Technology
- Time Management
- Valid Driver's License
- Maintaining Clean Work Areas
- Safe Vehicle Operations
- Cash Register Operations
- Safe Driving
- Material Loading and Unloading
- Hand Tools
- Assembly Protocols
- Quality Assurance
- Microsoft Excel
- Barcode Scanning
- Visual Inspection
- Safety Compliance
- Checking and Gauging
- Quantity Checking
- Researching Merchandise
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Fact Finder
Aston Carter
02.2022 - 08.2022
Stower
Amazon.com
09.2020 - 09.2021
Production Worker
Tesla
03.2020 - 09.2020
Customer Service Representative
Conduent
08.2019 - 03.2020
Activity Leader
Boys & Girls Clubs of America
09.2018 - 06.2019
Caregiver
Home Support Services, IHSS
06.2018 - 10.2019
Server
Studio Movie Grill
03.2018 - 08.2018
Dining Attendant
Johns Incredible Pizza Company
10.2017 - 03.2018
Food Delivery Driver
DoorDash
06.2017 - Current
Ride Attendant
Slide Fest
06.2017 - 08.2017
Cashier
South High Student Store
08.2016 - 05.2017
High School Diploma -
South High School
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