Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shalaya Ross

Lawrenceville,GA

Summary

Well-qualified coordinate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coordinator position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Logistics Coordinator

Loeb Electric Company
10.2014 - 08.2021
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
  • Maintained damaged goods records, backorder logs and applicable regulatory reporting.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.

Billing Clerk

Loeb Lighting Services
03.2003 - 10.2014
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.

Education

Associate of Science - Network And System Administration

ITT Technical Institute
Columbus OH
12.2014

Skills

  • Conflict Resolution
  • Workload Delegation
  • Verbal and Written Communication
  • Inventory Control
  • Transportation and Logistics Coordination
  • Warehousing Processes
  • Supply Chain Operations
  • Shipping and Receiving
  • Customer Service
  • Shipment Monitoring
  • Materials Coordination

Additional Information

Presented a company marketing strategy of our day to day process of communicating with our contractors to meet blueprint designs of customer's request. Pre-ordering custom designs designated to our local schools, hotels, Arena's, etc. around Central Ohio areas. Team leaders in all vast areas of the company presented an overview of the process and procedures of the company. Marketing director presented and others came up with a video interview of what the company stands for and live up to as a multi-million lighting distributor locally and across the country. I was fortunate to be one involved in this interview that described the company and its teamwork. The video was viewed on LinkedIn by many of our customers, vendors, contractors and locals. This was a big success on the company and everyone involved grateful to been apart of it.

Timeline

Logistics Coordinator

Loeb Electric Company
10.2014 - 08.2021

Billing Clerk

Loeb Lighting Services
03.2003 - 10.2014

Associate of Science - Network And System Administration

ITT Technical Institute
Shalaya Ross