Shalayla Nelson
New York,NY
Summary
Established Direct Care Professional with cross-over hard and soft skills seeks a career oriented position in either Education or Administrative Support. I’m a very hard worker and motivated person. Looking forward to working with new people and experiencing new opportunities.
Overview
20
20
years of professional experience
Work History
Guest Greeter
NYU
09.2023 - 12.2023
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ways to enhance the overall guest experience.
- Maintained cleanliness of reception area to provide a pleasant environment for visitors.
- Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
Receptionist Clerk
Housing Works
04.2022 - 11.2022
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Representative
Access- A- Ride
01.2018 - 12.2018
- File and maintain records
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Schedule appointments and maintain and update appointment calendars
Receptionist Front Desk
Boys & Girls Harbor
02.2004 - 06.2011
- Answered incoming calls, and managed multiple tasks when needed
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Assumed responsibilities for maintenance of office equipment, including computers, fax machines
- Generated memos, emails, and reports when appropriate
- Greeted incoming clients and visitors in a professional manner and provided friendly, knowledgeable assistance
- Provided clerical support to company employees, including copying, faxing and file management
Substitute Teacher
Boys & Girls Harbor
02.2004 - 06.2011
- Created a classroom environment in which children could learn respect for themselves and others
- Implemented prepared lesson plans in established classrooms
- Led classroom activities for play-based and immersive learning
- Maintained a well-managed classroom and a positive environment
- Modified lessons to fit the learning styles of each student
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Supervised students in hallways and cafeteria
Education
John Jay College
01.2008
Morgan State
01.2004
High School Diploma -
Aquinas High School
01.2002
Skills
- Strong Work Ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Initiative and Self-Motivation
- Positive Attitude
Timeline
Guest Greeter
NYU
09.2023 - 12.2023
Receptionist Clerk
Housing Works
04.2022 - 11.2022
Call Representative
Access- A- Ride
01.2018 - 12.2018
Receptionist Front Desk
Boys & Girls Harbor
02.2004 - 06.2011
Substitute Teacher
Boys & Girls Harbor
02.2004 - 06.2011
John Jay College
Morgan State
High School Diploma -
Aquinas High School
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