Shalayla Nelson
New York,NY
Summary
Established Direct Care Professional with cross-over hard and soft skills seeks a career oriented position in either Education or Administrative Support. I’m a very hard worker and motivated person. Looking forward to working with new people and experiencing new opportunities.
Overview
20
20
years of professional experience
Work History
Guest Greeter
NYU
New York, NY
09.2023 - 12.2023
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ways to enhance the overall guest experience.
- Maintained cleanliness of reception area to provide a pleasant environment for visitors.
- Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
Receptionist Clerk
Housing Works
New York, NY
04.2022 - 11.2022
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Representative
Access- A- Ride
New York, NY, USA
01.2018 - 12.2018
- File and maintain records
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Schedule appointments and maintain and update appointment calendars
Receptionist Front Desk
Boys & Girls Harbor
New York, NY, USA
02.2004 - 06.2011
- Answered incoming calls, and managed multiple tasks when needed
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Assumed responsibilities for maintenance of office equipment, including computers, fax machines
- Generated memos, emails, and reports when appropriate
- Greeted incoming clients and visitors in a professional manner and provided friendly, knowledgeable assistance
- Provided clerical support to company employees, including copying, faxing and file management
Substitute Teacher
Boys & Girls Harbor
New York, NY, USA
02.2004 - 06.2011
- Created a classroom environment in which children could learn respect for themselves and others
- Implemented prepared lesson plans in established classrooms
- Led classroom activities for play-based and immersive learning
- Maintained a well-managed classroom and a positive environment
- Modified lessons to fit the learning styles of each student
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Supervised students in hallways and cafeteria
Education
John Jay College
01.2008
Morgan State
01.2004
High School Diploma -
Aquinas High School
01.2002
Skills
- Strong Work Ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Initiative and Self-Motivation
- Positive Attitude
Timeline
Guest Greeter
NYU
09.2023 - 12.2023
Receptionist Clerk
Housing Works
04.2022 - 11.2022
Call Representative
Access- A- Ride
01.2018 - 12.2018
Receptionist Front Desk
Boys & Girls Harbor
02.2004 - 06.2011
Substitute Teacher
Boys & Girls Harbor
02.2004 - 06.2011
John Jay College
Morgan State
High School Diploma -
Aquinas High School