Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalaynia P. Braxton

Euclid ,Ohio

Summary

Reliable and organized FC Associate I, L1 with four years of experience leveraging excellent time management and quality assurance skills. Proficient in the operation of standard warehouse equipment and committed to facilitating team productivity.

Overview

13
13
years of professional experience

Work History

FC Associate I, L1

Amazon
12.2020 - Current
  • Pick and pack order items.
  • Assist in training new hires, leading to a more knowledgeable and efficient workforce.
  • Implement safety protocols, resulting in reduced workplace accidents and a safer work environment.
  • Maintain clean and organize workspaces, adhering to health and safety regulations while maximizing productivity.
  • Support warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Balance workload distribution among team members effectively, fostering a collaborative work environment that maximizes productivity.
  • Transport packed items onto delivery vehicles, updating the tracking database once loaded.
  • Select and fill orders from stock to fulfill customer requirements.

CSR1 Video Repair

Charter Communications
11.2018 - 09.2020
  • Assisted residential customers via phone with Video repair, Internet repair, Home Phone repair, Self Install, and Billing needs.
  • Kept customers connected by using patience and effective communication skills to uncover their needs.
  • Troubleshooted equipment and services using a variety of system tools.
  • Scheduled service visits for service for issues that could not be resolved by over the phone troubleshooting.

Medical Billing Collector

Bolder Healthcare Solutions LLC
12.2017 - 09.2018
  • Conferred with patients via inbound and outbound telephone calls.
  • Recorded information about the financial status of patients and status of collections efforts timely and accurately.
  • Verified Health Insurance information and benefits with patients.
  • Analyzed credit information.
  • Established payment arrangements.
  • Properly managed my collection queue.
  • Achieved a collection goal monthly.

Navient Solutions Debt Collector

National Enterprise Systems
12.2010 - 11.2017
  • Managed One- hundred plus, daily customer calls effectively and efficiently in a complex, fast paced challenging call center environment.
  • Addressed and resolved customer's defaulted federal student loan accounts empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Negotiated default account resolution with the customer. Resulting in payment in full, settlement, payment arrangement and or dispute on the account.

Education

Associate of Applied Science - Radiography

Cuyahoga Community College
Cleveland, OH
05.2028

High School Diploma -

Cleveland Heights High School
Cleveland Heights, OH
06.2007

Skills

  • Warehouse Operations
  • Hazardous Materials Handling
  • Precision measurement
  • Mechanical Aptitude
  • Hand tool expertise
  • Production Line Work
  • Production Processes Knowledge
  • Safety Standards Compliance
  • Material Handling
  • Attention to Detail
  • Punctual and Dependable
  • Flexible Schedule
  • Positive Attitude
  • Strong Work Ethic

Timeline

FC Associate I, L1

Amazon
12.2020 - Current

CSR1 Video Repair

Charter Communications
11.2018 - 09.2020

Medical Billing Collector

Bolder Healthcare Solutions LLC
12.2017 - 09.2018

Navient Solutions Debt Collector

National Enterprise Systems
12.2010 - 11.2017

Associate of Applied Science - Radiography

Cuyahoga Community College

High School Diploma -

Cleveland Heights High School

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Shalaynia P. Braxton