- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
Shalda Alcott
50 Standish Street Bridgeport ,CT
Summary
Dedicated Patient Care Associate with a proven track record at the Department of Developmental Services, excelling in care plan management and customer service. Skilled in fostering patient independence while maintaining a safe environment. Recognized for enhancing patient satisfaction through effective communication and meticulous recordkeeping.
Overview
19
19
years of professional experience
Work History
Patient Care Associate
Department Of Developmental Services
Bridgeport, CT
06.2025 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Associate
Department of Social Services
Bridgeport, CT
03.2025 - Current
- Assisted patients with daily living activities, fostering independence and comfort.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
Customer Service Representative
Supreme Venture Gaming L[mited
Kingston Jamaica W.I
07.2010 - 04.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in navigating product features and services.
- Maintained accurate records of customer interactions and transactions.
- Adapted to changes in procedures and policies to enhance service delivery.|
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Gift Shop Assistant
Couples Swept Away Resort
Negril Jamaica W.I
03.2006 - 07.2010
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selection, providing personalized recommendations to enhance shopping experience.
- Coordinated store displays, optimizing layout for improved visibility and accessibility of merchandise.
- Trained new staff on customer service protocols and operational procedures to maintain high service standards.
Education
High School Diploma -
Petersfield High School
Westmoreland Jamaica W.I07-2000
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Customer service
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Microsoft outlook
- Filing
- Product sales
- Recordkeeping strengths
- Account updating
Interests
Timeline
Patient Care Associate
Department Of Developmental Services
06.2025 - Current
Patient Care Associate
Department of Social Services
03.2025 - Current
Customer Service Representative
Supreme Venture Gaming L[mited
07.2010 - 04.2015
Gift Shop Assistant
Couples Swept Away Resort
03.2006 - 07.2010
High School Diploma -
Petersfield High School