- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
Shalda Alcott
50 Standish Street Bridgeport ,CT
Summary
Dedicated Patient Care Associate with a proven track record at the Department of Developmental Services, excelling in care plan management and customer service. Skilled in fostering patient independence while maintaining a safe environment. Recognized for enhancing patient satisfaction through effective communication and meticulous recordkeeping.
Overview
19
19
years of professional experience
Work History
Patient Care Associate
Department Of Developmental Services
06.2025 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Associate
Department of Social Services
03.2025 - Current
- Assisted patients with daily living activities, fostering independence and comfort.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
Customer Service Representative
Supreme Venture Gaming L[mited
07.2010 - 04.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in navigating product features and services.
- Maintained accurate records of customer interactions and transactions.
- Adapted to changes in procedures and policies to enhance service delivery.|
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Gift Shop Assistant
Couples Swept Away Resort
03.2006 - 07.2010
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selection, providing personalized recommendations to enhance shopping experience.
- Coordinated store displays, optimizing layout for improved visibility and accessibility of merchandise.
- Trained new staff on customer service protocols and operational procedures to maintain high service standards.
Education
High School Diploma -
Petersfield High School
Westmoreland Jamaica W.I07-2000
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Customer service
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Microsoft outlook
- Filing
- Product sales
- Recordkeeping strengths
- Account updating
Interests
Timeline
Patient Care Associate
Department Of Developmental Services
06.2025 - Current
Patient Care Associate
Department of Social Services
03.2025 - Current
Customer Service Representative
Supreme Venture Gaming L[mited
07.2010 - 04.2015
Gift Shop Assistant
Couples Swept Away Resort
03.2006 - 07.2010
High School Diploma -
Petersfield High School
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