Shale Hausler
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance customer engagement.
Overview
16
16
years of professional experience
Work History
Application Sales Engineer
FW Murphy
01.2017 - Current
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience and long term growth.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support and solutions.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions to fit the customers needs.
- Organized product demonstrations and trial installations of equipment to promote products.
Maintenance Mechanic
Atrium Window & Doors
09.2016 - 12.2017
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Performed preventive and regular maintenance on systems.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Rewired and replaced faulty electrical components in equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
Service Technician
Marathon Coach Inc.
03.2015 - 10.2016
- Audio and Video system design and Crestron Programming.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Service Technician
RES Energy Services
01.2011 - 01.2016
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and repaired problems with electrical and mechanical systems.
Generator Technician
Stuart & Stevenson
01.2008 - 01.2011
- Set up and managed maintenance schedules.
- Troubleshot problems with engines and breakers.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
Education
Bachelor of Science - Software Development
Champlain College
Burlington, VT12.2021
Skills
- Analytical and Critical Thinking
- Self-Motivated
- Flexible and Adaptable
- Maintenance and Repair
- Training and Development
Timeline
Application Sales Engineer
FW Murphy
01.2017 - Current
Maintenance Mechanic
Atrium Window & Doors
09.2016 - 12.2017
Service Technician
Marathon Coach Inc.
03.2015 - 10.2016
Service Technician
RES Energy Services
01.2011 - 01.2016
Generator Technician
Stuart & Stevenson
01.2008 - 01.2011
Bachelor of Science - Software Development
Champlain College
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