Shaleah Holloway
Yeadon,PA
Summary
Proven track record in customer service and problem-solving, demonstrated at First National Bank Of Pennsylvania. Excelled in high-pressure environments, enhancing customer loyalty and streamlining operations. Skilled in data entry and active listening, achieved significant improvements in service delivery and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Appliance Repair Service
02.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Teller Supervisor
First National Bank Of Pennsylvania
01.2018 - 09.2021
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
Stock Room Associate, Cashier
Ross Dress for Less
05.2015 - 12.2017
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Biology
Pennsylvania State University
University Park, PA08.2017
High School Diploma -
Susquehanna Township High School
Harrisburg, PA05.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Computer Proficiency
Money handling abilities
Product Knowledge
Documentation
Appointment Scheduling
Timeline
Customer Service Representative
Appliance Repair Service
02.2022 - 12.2023
Teller Supervisor
First National Bank Of Pennsylvania
01.2018 - 09.2021
Stock Room Associate, Cashier
Ross Dress for Less
05.2015 - 12.2017
No Degree - Biology
Pennsylvania State University
High School Diploma -
Susquehanna Township High School
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