Shaleah Raines
Indianapolis,In
Summary
Innovative Call Center Representative with 7 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
8
8
years of professional experience
Work History
Volunteer
Down Syndrome Indiana
Indianapolis, United States
06.2013 - 07.2013
- Prepared newsletters for mail distribution
- Typed article for newsletter
- Helped organize workspace of other volunteers
Customer Service Representative
Bosma Enterprizes
Indianapolis, United States
04.2013 - 06.2013
- Worked in fast-pace call center environment
- Used data entry techniques to log information gained from calls
- Sent and received in- office e-mails.
- Cultivated customer loyalty, promoted repeat business and improved sales
- Exhibited high energy and professionalism when dealing with clients and staff
Client Intake Specialist
Indiana Civil Rights Commission
Indianapolis, United States
02.2012 - 03.2012
- Answered and logged incoming phone calls and screened potential clients for advocacy needs
- Logged and screened clients who submitted online forms via e-mail
- Read and responded to in office e-mails.
- Input data and completed placement paperwork.
- Scheduled and made appointments for 8 attorneys.
Volunteer
Saint Paul's Hermitage
Indianapolis, Indiana
08.2003 - 05.2008
- Assisted in leading and overseeing art projects for residents of nursing home
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Organized and managed events and projects as part of community support services.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Planned and delivered numerous activities and special events for programs and services.
- Assisted with special events or programs.
- Met with other volunteers and program leaders to discuss new service opportunities
Volunteer
People's Burn Foundation
Indianapolis, Indiana
02.2006 - 08.2007
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Used strong interpersonal communication skills to convey information to others.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
Receptionist
Bosma Industries
Indianapolis, United States
06.2007 - 07.2007
- Used excellent listening skills in order to find what customer needed.
- Portrayed a positive and welcoming attitude toward customers.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Responded to inquiries from callers seeking information
- Received and routed business correspondence to correct departments and staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted, received and distributed mail correspondence between departments and personnel
- Kept reception area clean and neat to give visitors positive first impression
Sales Clerk
The Vaping Dragon
Akron, OH
07.2017 - 09.2018
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Processed payments and returns with accuracy and efficiency.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Kept front check out area clean and organized for efficient service.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
High School Diploma -
Indiana School For The Blind And Visually Impaired
Indianapolis05.2008
Some College (No Degree) - Early Childhood Education
Ivy Tech Community College of Indiana
Indianapolis, INSome College (No Degree) - Computer And Information Sciences
ITT Technical Institute - Indianapolis
Some College (No Degree) - Medical Receptionist
Ultimate Medical Academy - Clearwater
Clearwater, FLSome College (No Degree) - Customer Service
Bosma Enterprises
IndianapolisSkills
- Administrative support
- Team collaboration
- Telephone etiquette
- Research
- Problem-Solving
- Multitasking and Prioritization
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Computer Proficiency
singing, song writing, composition
Numerous venues and 30 years of experience performing
several songs written and recorded
several competitions won for singing and writing, as well as for composing.
7 years experience performing professionally with a traveling local singing group.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a sacredness in tears. They are not the mark of weakness, but of power. They speak more eloquently than ten thousand tongues. They are the messengers of overwhelming grief, of deep contrition, and of unspeakable love.
Washington Irving
Timeline
Sales Clerk
The Vaping Dragon
07.2017 - 09.2018
Volunteer
Down Syndrome Indiana
06.2013 - 07.2013
Customer Service Representative
Bosma Enterprizes
04.2013 - 06.2013
Client Intake Specialist
Indiana Civil Rights Commission
02.2012 - 03.2012
Receptionist
Bosma Industries
06.2007 - 07.2007
Volunteer
People's Burn Foundation
02.2006 - 08.2007
Volunteer
Saint Paul's Hermitage
08.2003 - 05.2008
High School Diploma -
Indiana School For The Blind And Visually Impaired
Some College (No Degree) - Early Childhood Education
Ivy Tech Community College of Indiana
Some College (No Degree) - Computer And Information Sciences
ITT Technical Institute - Indianapolis
Some College (No Degree) - Medical Receptionist
Ultimate Medical Academy - Clearwater
Some College (No Degree) - Customer Service
Bosma Enterprises
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