Hi, I’m
Shalece Pollock
Event Management
Burleson,US
Summary
Skilled professional with a strong background in event planning and logistics. With experience as a Registration Manager at Convention Data Services, Registration Executive and Project Manager at MCI Group, Tradeshow Registration Manager at Informa Markets, Marketing Event and Automation Administrator at HMS, and Event Specialist at Scientific Learning, she has successfully managed multiple complex projects and delivered exceptional results. Expertise includes managing the entire event life cycle, from gathering requirements to post-event reporting. She excels in building functional and efficient registration websites and ensuring successful onsite execution. Shalece is known for her strong project management skills, effective communication with clients and teams, and ability to navigate various client relationships and timelines.
Overview
30
years of professional experience
Work History
Convention Data Services
Registration Manager
10.2021 - Current
Job overview
- Acted as the primary point of contact for clients, owning the entire event life cycle from gathering requirements for event registration sites to delivering post-event reports.
- Managed multiple, complex projects simultaneously, ensuring client goals were accomplished within prescribed timelines.
- Served as project manager for advance, onsite, and post-show registration activities for approximately 10 events per year, ranging in size from 1,000 to 60,000 attendees.
- Collaborated closely with web developers and quality assurance representatives to build functional and efficient registration websites.
- Coordinated logistics with clients and internal teams to ensure successful onsite execution, effectively communicating team responsibilities, target dates, project status, and resource needs.
- Made informed decisions and communicated trade-offs and risks, driving key decisions across projects.
- Successfully navigated an array of client relationships, project timelines, feature sets, dependencies, and launches.
- Developed trusted relationships with team members and clients, actively listening to concerns and questions to better respond and understand their perspectives.
- Maintained a positive and can-do attitude, acknowledging and appreciating teammates' contributions, and contributing to the overall culture of the organization.
MCI Group
Project Manager, Corporate - Strategic Events, Meetings & Incentives
03.2021 - 10.2021
Job overview
- Served as the primary contact for clients, ensuring seamless communication and delivering meetings in line with client expectations and requirements.
- Led a project team, collaborating with clients and suppliers to design and execute world-class events, resulting in high levels of internal and external client satisfaction.
- Coordinated with internal departments to provide accurate and up-to-date information, ensuring clear direction and timely delivery of client requirements.
- Maintained regular communication with external resources, such as hotels and venues, providing timely updates and ensuring all parties had the necessary information.
- Addressed discussion points and resolved any issues or concerns raised by clients, leading the project team and delegating tasks to optimize resource utilization.
- Reviewed the work of junior team members, providing guidance and support as needed to ensure effective project execution.
- Managed the budget for each project, overseeing every aspect of the budget management process to ensure financial accountability and cost efficiency.
MCI Group
Registration Executive
11.2019 - 01.2021
Job overview
- Served as the main point of contact between clients and internal support departments, overseeing the design, direction, and implementation of conference registration within Cvent and integration with other programs.
- Demonstrated independent decision-making authority in resolving pre-registration issues and ensuring smooth on-site operations during conferences.
- Established, implemented, and monitored timelines, effectively communicating client requirements and providing operational support to various departments.
- Developed comprehensive project plans encompassing all aspects of the event, including client onboarding, website builds and launch, data and application integrations, marketing plans, and onsite planning.
- Provided regular progress updates to clients through weekly checkpoints, offering actionable suggestions to drive project success.
- Prepared detailed Post Show Reports, offering a comprehensive overview of the event, including a completed SWOT analysis and actionable recommendations for future improvements.
- Maintained clear and concise communication with clients, ensuring their needs and expectations were met throughout the project lifecycle.
- Consistently proofread all communication and documentation, ensuring accuracy and professionalism in all client interactions.
Informa Markets
Tradeshow Registration Manager
07.2015 - 11.2019
Job overview
- Developed and managed the attendee, press, and exhibitor registration process for multiple exhibitions, successfully planning registration activities and overseeing registration staff onsite and in-office for shows with an attendance level of 25,000+.
- Collaborated with an event registration company to set up and test attendee, exhibitor, press, and delegation sites, ensuring accurate badge layout, session content, cost variations, limitations, and detailed functionality.
- Ensured the accuracy of reporting and stability of the registration system, conducting regular reviews and managing data integrity.
- Personally managed attendee communications and resolved customer service issues promptly and effectively.
- Designed the layout of onsite registration areas, ensuring a smooth and efficient registration process for attendees.
- Reviewed and processed final invoices and conducted final reconciliation to ensure attendance accuracy and financial integrity.
- Maintained consistent and clear communication with stakeholders, avoiding industry-specific jargon and ensuring understanding across all levels.
- Diligently proofread all official documentation and reports, ensuring accuracy, professionalism, and error-free presentation.
HMS - Healthcare Management Systems
Marketing Event Manager / Automation Administrator
11.2013 - 07.2015
Job overview
- Successfully developed and managed the attendee, press, and exhibitor registration process for multiple exhibitions, overseeing registration activities and managing registration staff onsite and in-office for shows with an attendance level of 25,000+.
- Collaborated with event registration company to set up and test attendee, exhibitor, press, and delegation sites, ensuring accurate badge layout, session content, cost variations, limitations, and detailed functionality.
- Ensured data integrity and accuracy of reporting by constantly reviewing and managing data integrity within the registration system.
- Personally managed attendee communications and resolved customer service issues to ensure a positive experience for all participants.
- Designed and organized the layout of onsite registration areas, ensuring a smooth and efficient registration process for attendees.
- Reviewed and processed final invoices and conducted final reconciliation to ensure accuracy of attendance records and financial transactions.
- Maintained consistent and clear communication with stakeholders, avoiding industry-specific jargon and ensuring understanding of registration processes and requirements.
- Diligently proofread all communications and documentation to ensure accuracy and professionalism.
7-Eleven, Corporate Office
Training Program Event Coordinator
01.2013 - 11.2013
Job overview
- Successfully planned and organized over 90 training programs semi-annually nationwide, ensuring seamless execution and high participant satisfaction.
- Negotiated space contracts, meeting food and beverage requirements, and coordinated audiovisual setup, resulting in cost savings of 10% on average per event.
- Managed travel arrangements for trainers and participants, ensuring smooth logistics and timely arrivals.
- Developed and maintained budgets for each event project, closely monitoring expenses and providing periodic progress reports to staff directors.
- Coordinated the production and distribution of training materials, ensuring all participants had the necessary resources for a successful learning experience.
- Maintained clear and effective communication with stakeholders, addressing any concerns or issues promptly and professionally.
- Ensured consistency and professionalism in all event documentation and materials, proofreading for accuracy and clarity.
- Implemented process improvements to streamline event planning and execution, resulting in increased efficiency and reduced turnaround time.
Scientific Learning
Event Specialist
02.2006 - 07.2012
Job overview
- Successfully planned and executed multiple seminar events at a corporate level nationwide, managing a calendar of 150+ tradeshows and conferences.
- Conducted site visits, negotiated and contracted event spaces, coordinated food and beverage requirements, and ensured seamless audiovisual setup.
- Reviewed and prepared budgets for events, ensuring cost-effectiveness and adherence to financial guidelines.
- Implemented new ideas and strategies to improve the event planning and implementation process, resulting in increased efficiency and attendee satisfaction.
- Acted as a liaison with vendors, maintaining strong relationships and ensuring smooth coordination of event-related matters.
- Coordinated presenter schedules for regional speaking opportunities at conferences, meetings, and trade shows, ensuring optimal utilization of resources and maximizing company visibility.
- Facilitated communication between the company and tradeshow/conference organizations, securing prime booth selections, sponsorships, and speaking opportunities.
- Managed all necessary paperwork and documentation, ensuring compliance with deadlines and requirements.
Various Law Firms
Sr. Paralegal
01.1994 - 02.2006
Job overview
- Served as a Senior Paralegal specializing in Toxic Tort Litigation for various law firms in the Dallas/Fort Worth metroplex for 12 years.
- Assisted attorneys in all aspects of case management, including document review, legal research, and trial preparation.
- Conducted thorough investigations and gathered evidence to support legal arguments and strategies.
- Prepared and drafted legal documents, including pleadings, motions, and discovery requests.
- Managed complex litigation databases and organized case files to ensure efficient retrieval of information.
- Collaborated with attorneys and clients to develop case strategies and provide ongoing support throughout the litigation process.
- Demonstrated strong attention to detail and accuracy in all legal documentation and correspondence.
- Maintained strict confidentiality and adhered to ethical standards in handling sensitive client information.
Education
Dallas Baptist University
Marketing
Patten University
Bachelor of Arts (BA), Business Management
Skills
- Business-to-Business (B2B)
- Conference Production
- Cross-functional Initiatives
- Software Knowledge
- Team Management
- Leadership Qualities
- Meeting facilitation
- Time Management
- Attention to Detail
- Critical Thinking
- Planning and Prioritization
- Training and Orientation
- Records and Database Management
- Strategic Planning
- Budget Planning
- Event Coordination
- Vendor Relationship Management
- Service Provider Sourcing
- Workflow Planning
- Operational Reporting
Accomplishments
- IABC Dallas Quill 2015 Award in Excellence - Special Events NHCAA
- IABC Dallas Quill 2016 Award in Excellence - Special Events NHCAA
- Cvent Mobile Event App Certification
- Cvent Event Management - Advanced
- Cvent Event Management Certification
- Cvent Virtual Events Certification
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registration Manager
Convention Data Services
10.2021 - Current
Project Manager, Corporate - Strategic Events, Meetings & Incentives
MCI Group
03.2021 - 10.2021
Registration Executive
MCI Group
11.2019 - 01.2021
Tradeshow Registration Manager
Informa Markets
07.2015 - 11.2019
Marketing Event Manager / Automation Administrator
HMS - Healthcare Management Systems
11.2013 - 07.2015
Training Program Event Coordinator
7-Eleven, Corporate Office
01.2013 - 11.2013
Event Specialist
Scientific Learning
02.2006 - 07.2012
Sr. Paralegal
Various Law Firms
01.1994 - 02.2006
Dallas Baptist University
Marketing
Patten University
Bachelor of Arts (BA), Business Management
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