Shalecia Boston
Milwaukee,WI
Summary
Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CBRF/ Caregiver
Progressive Caring
05.2024 - Current
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted nursing staff during medical procedures while maintaining patient privacy and adhering to HIPAA regulations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Member Experience Representative
Network Health
01.2024 - Current
- Assist members & providers with benefit information
- Medicare Part A Part B
- Take inbound calls from members /providers
- Navigate systems
- Quote benefit information
- Claims adjustment
- Provide Prior authorization information
- Pharmacy benefits
- Medical terminology
Patient Care Navigator
Medasource
03.2023 - Current
- Member outreach
- Make a volume of Outbound calls
- Take inbound calls
- Assist members with resources
- Provider search
- Member case processing
- Data entry
Customer Service Representative
Apex Systems
03.2020 - 03.2023
- Case management
- Claim processing
- Case processing for members
- Taking inbound calls
- Make outbound calls
- Data entry
- System navigation
Member Service Representative
BroadPath Healthcare Solutions
01.2018 - 03.2020
- Remote work from home
- Take high-volumes of incoming calls
- Process payments for health insurance premiums
- Assist with medical needs and benefits
- Maintain customer records by updating information
- Process Medical claims
- Benefit specialist
Customer Service Representative
Mari aesthetics
08.2015 - 01.2018
- Performed data entry for customer information and orders
- Set up client appointments
- Answered general questions
- Take inbound calls
- Make outbound calls
Education
High school or equivalent -
North Division High School
Milwaukee, WI06.2010
Skills
- Case Management
- JavaScript
- Java
- CSS
- Microsoft SQL Server
- HTML5
- Jira
- Scripting
- Customer support
- Live chat
- Windows
- User Interface (UI)
- Computer skills
- Communication skills
- Customer service
- Typing
- Software troubleshooting
- Google Docs
- Account management
- CRM software
- Salesforce
- HIPAA
- Time Management
- Elderly Care
- Patient Care
- Meal Preparation
- Flexible Schedule
- First aid and safety
- Medical record-keeping
- Medication and Appointment Reminders
- Behavioral Management
- Documentation
- Medication Administration
- First Aid Certification
Certification
Driver's License
CBRF Certified
Additionalinformation
10+ years, 4 years
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CBRF/ Caregiver
Progressive Caring
05.2024 - Current
Member Experience Representative
Network Health
01.2024 - Current
Patient Care Navigator
Medasource
03.2023 - Current
Customer Service Representative
Apex Systems
03.2020 - 03.2023
Member Service Representative
BroadPath Healthcare Solutions
01.2018 - 03.2020
Customer Service Representative
Mari aesthetics
08.2015 - 01.2018
High school or equivalent -
North Division High School
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