Shalee Choate
Niceville
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Security Forces Member
United States Air Force
06.2021 - 02.2023
- Patrolled grounds to monitor status and safety of premises.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Managed and performed force protection duties to protect personnel and resources.
Physical Fitness Service Leader
United States Air Force
04.2022 - 12.2022
- Proctored, assessed, and scored biannual and annual mandatory physical fitness tests for all squadrons on the military installation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gave individual evaluations based on fitness and combat readiness.
- Provided primary customer support to military members.
- Resolved problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones and emails.
Golf Attendant
Old Trail Golf Course
09.2020 - 06.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations and events.
- Delivered information and details of interest about facility to visitors.
- Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
- Organized and arranged golfers' tee times to keep course activities running smoothly.
- Increased customer satisfaction by serving food, water and towels to golfers.
- Organized store merchandise racks by color, size and style to promote visually appealing environment.
Lifeguard
American Red Cross
06.2020 - 09.2020
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Saved distressed persons using rescue techniques and equipment.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Completed basic maintenance and repairs to keep pools functioning properly.
Barista
Briar Patch Cafe
04.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Retail Sales Associate
Shoe Department
07.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
Education
Associate of Science - Health Sciences
Wytheville Community College
Wytheville, VASkills
- Emergency Situations
- Commercial Property
- Public Safety
- Asset Protection
- Time Management
- Persuasive Selling
- Product Knowledge
- Customer Satisfaction
Timeline
Physical Fitness Service Leader
United States Air Force
04.2022 - 12.2022
Security Forces Member
United States Air Force
06.2021 - 02.2023
Golf Attendant
Old Trail Golf Course
09.2020 - 06.2021
Lifeguard
American Red Cross
06.2020 - 09.2020
Barista
Briar Patch Cafe
04.2019 - 03.2020
Retail Sales Associate
Shoe Department
07.2018 - 04.2019
Associate of Science - Health Sciences
Wytheville Community College
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