Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalee Edwards

Kilgore,TX

Summary

My Career Objective is to become a contributing part of a progressive organization in which my skills, knowledge, and ambition can be utilized while allowing opportunity for advancement. Highly Motivated worker with excellent organizational and communication skills, with experience in quality control, accounts receivable, data entry, analysis, and management.

Overview

18
18
years of professional experience

Work History

Picker

SupplyHouse
06.2022 - 05.2023
  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Communicated regulary with picking lead to review, monitor, and correct any errors.
  • Worked in packing department when needed to help with work load.
  • Worked in recieving department when needed to help with work load.
  • Worked in inventory controll when needed to help with work load.
  • Crossed trained in all departments.
  • Ablility to lift/carry items 0-50 lbs and items exceeding 50 lbs.
  • Operated all equipment necessary for the job.
  • Ability to work in a warehouse enviroment with loud noise and unregulated temperature controlled atmosphere.
  • Worked all available overtime offered.

Plumbing Sales Specialist

Lowes Home Improvment
03.2020 - 04.2022
  • Conducted market research to identify customer needs and preferences.
  • Conducted market research to stay updated on industry trends and better serve client needs.
  • Streamlined order processing procedures, leading to faster turnaround times for client orders and improved customer satisfaction ratings.
  • Processed installs for customer for shower doors, toilets, faucets, kitchen sinks, garbage disposals, etc, on a daily basis.
  • Processed SOS(special ordered products) for customers on daily basis.
  • Followed up with on-line orders and SOS orders on daily and weekly basis with installers and vendors.
  • Assisted with on-line orders, Pro services, customer service, receiving department, appliance department, electrical deparment, and management with finding product, ordering product, and selling product.
  • Assisted with buliding selling caps and shelves for selling product and staging product.
  • Processed leads within plumbing department as well as appliance and electrical department for selling of installs, product, and special orders.
  • Processed IRP'S and downstocking product/merchandise in plumbing, electrical, and appliance departments on daily basis.
  • Retrieved /Stocked heavy product for customers in plumbing, electrical, appliance, customer service, and receiving departments on daily basis.
  • Certified on power equipment.
  • Used Genesis, Sterling, Red vest, and other data bases for orders, transactions, installs, and finding orders on daily basis.
  • Processed Inventory control on plumbing, appliance, and electrical departments every 3 months.

Receptionist

Lakesides Physicians
12.2019 - 03.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Facilitated patient flow by notifying the providers of patients, arrivals, being aware of delays, and communicating with patients and clinical staff.
  • Register new patients and updated existing patient demographics by collecting detailed patient info including personal and financial info.
  • Respond to inquires by patients, prospective patients, providers, referring physicians, hospital staff, Pre-Op staff, Pharmacies, Senior living facilities, and hospice care.
  • Verified if patiednts have insurance authorizations and referrals needed to see specialites doctors before patient app a week prior
  • Communicate with patients via e-mail and phone to confirm and/or reschedule appts.
  • Document and submit requests for patient refills on meds, patient results on labs, imaging, procedures, patient referrals, and insurance authorizations.
  • Collect patients co-pays, insurance deductibles, outstanding balances, and/or bills.
  • Prepare patient chart info: Dictation list, medication list, any labs, imaging, procedure notes, consultation notes, operative notes, or historical medical notes, if patient referrrals form referring dr needed for appt daily and when needed.
  • Scan all new patient paperwork, updated patient demographic paperwork, medication lists from paitents, medical records, insurance authorization, referrrals, labs, imaging, pre-op, procedure results, consult notes, etc. to Athena hospital database.
  • Experienced in the following clinics: Primary care, Internal Medicine, Pediatrics, Gastroenterology, Neurology, Pain Management, and Urgent Care.

Groomer's Assistant

All Paws Grooming And Boarding
01.2019 - 07.2019
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Processed payments: Checks, cash, debit/credit cards
  • Wash/dry all dogs
  • Trimmed toenails and extracted hair from dogs ears
  • Brushed teeth on dogs at owners request
  • Trained on shots needed: Rabies, DAPP, BORD, etc.
  • Trained on and informed on all different soaps: Soothe, Pink Oat, Lemon Oat, Grime, Bright White, Flea Dip, and Spa packages.
  • Each clients cards had special notes such as: Temperament issues, cuts, sores, allergies, soaps, etc.
  • Schedule, confirm, cancel, reschedule appts on daily basis.

Plumber Apprentice

Emergency Plumbing Doctor
06.2012 - 12.2018
  • Residental, Commerical, and New Construction
  • Worked on exsiting gas, water, propane, sewer, and drain lines.
  • Rough in, Top-out, and Trim.
  • Installed gas, water, propane, sewer, and drain lines.
  • Operated camera for finding leaks in sewer, drain, and water lines in walls or underground.
  • Worked with PVC piping, CPVC piping, gas compression piping, gas flex piping, black steel piping, poly gas piping, copper piping, vent piping, PEX piping, and Uponor piping.
  • Experienced on reading and working from blueprints.
  • Experienced on backhoe and trencher.
  • Assisted in finding/locating leaks and breaks of all kinds.
  • Experienced in all installs and repairs
  • Maintained ordering and stocking needed parts, tools, equipment, supplies on regular basis
  • Managed scheduling appts and canceling work on day to day, week to week, month to month, and year to year basis
  • Responded to service requests and maintained on-call status for emergency services needed.
  • Commerical jobs done from ground up: 1 Jimmy Johns, 3 Fuzzy Tacos, 2 Denny's, 3 Sonics
  • Helped CPA with taxes and other business inquries.

Post Closing and Central Services Doc Analysis

Bank Of America
04.2010 - 05.2012
  • Developed comprehensive knowledge of federal and state regulations governing mortgage lending, ensuring all audits were conducted in accordance with applicable guidelines.
  • Contributed to departmental meetings by sharing insights gained from auditing experiences, fostering continuous improvement efforts among colleagues.
  • Streamlined post-closing procedures for increased efficiency by identifying areas of improvement and implementing effective solutions.
  • Maintained FTE/payroll reports daily, weekly, monthly on time and met deadlines for reports.
  • Calculated everyones time and documented it in EXCEL and cut checks.
  • Logging mortgages, bankruptcies, foreclosures, and other court documents into AS400 with zero error rate and verifying customers account info.
  • Continually supported all functional areas, meeting standards required by me operating by fisrt in/first out method.
  • Verified all account info and dates match what the system read and marked it as specified documents.
  • Routed documents to correct vaults for storage after logging into AS400.
  • Executed strong attention to detail, routers being the last person to touch and route docs to proper vaults.
  • Managed over my department to correct quality problems/errors and notified employees of their quality problems/errors as appropriate
  • Worked simultaneously with other employees with their problems/errors and helped them understand the error and how to correct it.
  • Took on very difficult project (Correction project) on learning new and more complex docs by courts and identifying documents that not even my manager or district manager could identify. I worked with other employees through via email and virtual meetings from California and Florida to identify them properly and how to log them into AS400 properly and trained my employees and managers on docs and how to process them in AS400.
  • Balanced my job duties and other employees with quality and quanity
  • Logged, routed, and prepped all docs that come into my depatment.
  • Always have a postive attitude, learned how to overcome conflict of interest with my employees and tool ownership in my own mistakes and corrected them in a timley manner. I have no negative attitude when being corrected, and i take pride in my work and work ethic.

File Manager

Texas Workforce Comission
09.2006 - 07.2007
  • Coordinated cross-departmental efforts to streamline file sharing processes, promoting efficient collaboration among teams.
  • Centralized all WIA, TANF, Food Stamps, NEG(National Emergency Grant Funding) and all closed files.
  • Assured closed files met quality standards and all documentation was included.
  • Sorted and recorded files according to BCY (Board Contract Year) through funding source.
  • Supported Rapid Response program by entering applicant info.
  • Assisted Supported Services Program Counselors in preparing and organizing customer files.
  • Archived in TWIST and Legacy databases.
  • Created, maintained, and revised archived file logs for entire center.
  • Maintained complete control of all archived client records for Arlington Workforce Center.
  • Acted as a File recovery Clerk.
  • Assisted in helping Felons and VETERANS on assistance with finding jobs and with their resumes.
  • Helped with resume workshops and helping clients with their resumes and job seeking skills.

Administrative Assistant

Texas Workforce Comission
10.2005 - 09.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted program Counselors in archiving WIA,TANF, Food Stamps files.
  • Provided clerical and administrative support to all Workforce Solutions department staff in entire center.
  • Entered client confidential info into agency database.
  • Helped program Counselors enter Katrina and Rita victims info into agency database and support counselors with FEMA program.
  • Helped in Resorce Room with the work load of Katrina and Rita victims looking for work and resumes.
  • Severed as Arlington Workforce center as Greeter and Receptionist as required.

Education

High School Diploma -

Lamar High School
Arlington, TX
06.2002

Skills

  • Warehouse Operations
  • Time Management skills
  • Auditing
  • Accounting
  • 10 Key
  • Typing 80 wpm
  • Operations management
  • Power euipment certified
  • Computer Literacy

Timeline

Picker

SupplyHouse
06.2022 - 05.2023

Plumbing Sales Specialist

Lowes Home Improvment
03.2020 - 04.2022

Receptionist

Lakesides Physicians
12.2019 - 03.2020

Groomer's Assistant

All Paws Grooming And Boarding
01.2019 - 07.2019

Plumber Apprentice

Emergency Plumbing Doctor
06.2012 - 12.2018

Post Closing and Central Services Doc Analysis

Bank Of America
04.2010 - 05.2012

File Manager

Texas Workforce Comission
09.2006 - 07.2007

Administrative Assistant

Texas Workforce Comission
10.2005 - 09.2006

High School Diploma -

Lamar High School

Similar Profiles

CREATE PROFILE
Shalee Edwards