Dynamic Office Manager with a proven track record at Jenkins Mazda, adept in financial planning and staff management. Excelled in maintaining accurate bookkeeping and enhancing operational efficiency by overhauling work schedules. Skilled in project management and team leadership, demonstrating a keen ability to improve processes and achieve significant results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
HR
· Managed and oversee day to day operations for a medium sized law firm.
· Conducted Monthly Support Staff Meetings, Quarterly and Annual performance reviews, employee performance conversations, training, and personnel management.
· Created Orientation and Onboarding Schedules for new hires and held weekly, monthly, and quarterly meetings to ensure new hires are getting adequate training to be successful.
· Constructed all Financial and HR related procedures and improved operational effectiveness by streamlining processes and procedures.
· Planned Quarterly Events and Annual Training
· Handled all Talent Acquisition searches, three step interview process and offer letters.
Financials: Accounts Payable/Receivable
· Processed all firm invoices, Staff CLE events, employee reimbursements, and client refunds.
· Implemented and Created a Fraud Prevention Program
· Improved Accounts Receivable from < 80% to 98%
· Performed methodical and extensive preparation of financial reports: Weekly Business Number Report, P&L, Budget vs. Actuals, Yearly Budget and Bi- Monthly Operating Reports to the CEO and COO. Incorporating a three-four year projection trend and comparison percentages.
· Approved Company Expenses and areas to cut to comply with budget limits
· Created Support Staff Bonus Structures
· Balanced and maintained a 1M+ Trust Account per State of Montana Compliance
· Balanced and maintained all Business Accounts within Quickbooks and bank accounts