Shaleen Ombati

Linthicum Heights,MD

Overview

years of professional experience

Holiday Inn Express Hotel

BWI

08.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Home Care

Linthicum Heights

06.2022 - 11.2022

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Built strong relationships with clients to deliver emotional support and companionship.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Kenyatta University

Nairobi Kenya

12.2021

Holiday Inn Express Hotel

08.2022 - Current

Home Care

06.2022 - 11.2022

Kenyatta University