Shaleena Beacham
Gainesville,GA
Summary
Seasoned administrative professional with a strong background in data entry, high volume calls, and streamlining office operations. Exceptional problem-solving abilities and a commitment to maintaining data security, ensuring efficiency and confidentiality in all transactions. Highly-motivated with the desire to take on new challenges. Adaptable and driven with strong work ethic, ability to thrive in team-based or individually motivated settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Preschool Gymnastics Instructor
Dahlonega Gymnastics
Dahlonega, GA
06.2024 - Current
- Instruct preschool gymnastics classes, teaching basic skills and techniques to children aged 3-5.
- Demonstrate safety protocols and procedures to ensure the wellbeing of all students in class.
- Encourage positive behavior by using positive reinforcement strategies.
- Maintain a clean, organized, and safe environment for the students during each class session.
- Encourage student participation by providing engaging activities and challenges.
- Monitor progress of each student throughout the term and provide feedback to parents and guardians on their child's development.
- Communicate with parents regarding children's behavior and progress in class.
Lunchroom Monitor
Wauka Mountain Elementary School
Gainesville
01.2022 - 05.2023
- Help with the general needs of the children during lunch period
- Maintained a clean, safe area in the lunchroom and kitchen.
- Greeted students upon arrival in the lunchroom, directed them to their assigned tables, and provided instructions for mealtime procedures.
- Assisted with setting up tables for meals including putting out condiments, silverware, napkins.
- Communicated regularly with teachers about student behaviors in the cafeteria.
- Responded quickly to any accidents or incidents in the cafeteria.
Admin Receptionist
Hall County Probate Court
Gainesville
08.2016 - 02.2018
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff
- Entered data to keep records of weapons carry permits, marriage license and marriage certificate information
- Processed payments and updated accounts to reflect balance changes
- Performed accounts receivable duties at the end of the business day
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Receptionist
Murrayville Veterinary Office
Murrayville
07.2008 - 01.2015
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Responded to customer concerns and issues by addressing the issue at hand
- If unable to correct the concern I directed the client to the proper management
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Entered data into client files via paper documents to keep records of all animal health visits and procedure information
- Filled patient medication
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Maintained financial records to verify timely clearance of all credit and debit activities
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Processed payments and updated accounts to reflect balance changes
- Performed accounts receivable duties and collections
- Sorted incoming mail and directed to correct personnel each day.
Receptionist
Animal Clinic of Brandon
Brandon
07.2007 - 07.2008
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Entered data in veterinary software and paper charts to keep records of all animal health records and procedure information
- Maintained financial records to verify timely clearance of all credit and debit activities
- Processed payments and updated accounts to reflect balance changes.
Receptionist
Murrayville Veterinary Hospital
Murrayville
01.2004 - 07.2007
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Scheduled and confirmed appointments
- Entered data into client files via paper documents to keep records of all animal health visits and procedure information
- Filled medication.
Pharmacy
Kroger
Gainesville, GA
09.2003 - 01.2004
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Answered telephones to respond to questions or requests.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Front End Supervisor
Kroger
Gainesville, Georgia
11.2002 - 09.2003
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Kept register terminal area and store clean and orderly.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Assisted customers with returns and exchanges according to store policy.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Counted and balanced cashier drawers.
Data Entry Clerk
Physicians Health Care Plan
Tampa
10.2001 - 07.2002
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Adhered to strict data confidentiality policies to prevent information leakage
- Transferred completed work to supervisors for review and approval
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Proofread documents, editing materials to correct grammar and spelling mistakes
- Reviewed and researched medical records and updated the information into the computer system
- Forwarded updated medical records to the physician to review and complete.
Education
Some College (No Degree) -
Gainesville State College
Oakwood, GA04.2021
Medical Billing And Coding
DeVry University
Downers Grove, IL04-2021
Skills
- Bill payment
- Data entry
- Customer service
- Accounts payable
- Medical coding understanding
- Billing codes
- Reimbursements
- ICD-10 coding
- CPT coding
- Submission of medical claims
- Information inputting
- Data security procedures
- Insurance claims
- Knowledgeable in 3M, DrChrono, CMS-1500 claim forms
Certification
Certified Coding Associate (CCA), (cerification lapsed 2023)
Timeline
Preschool Gymnastics Instructor
Dahlonega Gymnastics
06.2024 - Current
Lunchroom Monitor
Wauka Mountain Elementary School
01.2022 - 05.2023
Admin Receptionist
Hall County Probate Court
08.2016 - 02.2018
Receptionist
Murrayville Veterinary Office
07.2008 - 01.2015
Receptionist
Animal Clinic of Brandon
07.2007 - 07.2008
Receptionist
Murrayville Veterinary Hospital
01.2004 - 07.2007
Pharmacy
Kroger
09.2003 - 01.2004
Front End Supervisor
Kroger
11.2002 - 09.2003
Data Entry Clerk
Physicians Health Care Plan
10.2001 - 07.2002
Some College (No Degree) -
Gainesville State College
Medical Billing And Coding
DeVry University
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