Hi, I’m
Shaleena Lohmann
IT Support Specialist
Hubert,NC
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Seeking a promotional opportunity that enables positive contributions to a work environment, and utilize the skills I have, and learn to become an essential part of the company.
Overview
11
years of professional experience
1
Certification
Work History
State Farm InsuranceDupont, WA
Auto ILR Claims Associate
01.2020 - 01.2021
Job overview
- Communicates with customers and associates over telephone, mobile app
- Click-to-chat, and internet reporting
- Gathers and documents loss information
- Works with collaborative team environment to handle large volume of claims and telephone calls
- Used coordination and planning skills to achieve results according to schedules
- Ability to communicate clearly, professionally, and empathetically
- Ability to maintain quality work product, professionalism, even when work volume is high
- Ability to learn and utilize computer systems and other technologies
- Critical competencies include, but are not limited to: customer focus, communications (oral and written), attention to detail, quality, computer skills and adaptability.
- Assisted in customer retention
- Managed over 50 customer calls per day
WA State Department of CorrectionsTumwater, WA
Office Assistant
08.2014 - 05.2015
Job overview
- Prints, scans all necessary documents
- Tracks necessary information by excel spreadsheet, offender web based programs, and SharePoint
- Maintains Multiple documents i.e., Offenders FBI/Judicial Information
- Obtain/request resource documents (NCIC, DISCIS, WATCH, and Internet Websites)
- Independently research’s and reviews documents and records for completeness, accuracy and compliance with State of WA DOC Policy
- Locates and provides offender information from multiple sites for additional out of State documentation
- Locates SID and FBI numbers for accurate offender data
- Contacts WA State Patrol for updates of SID and FBI information or verification of identity
- Scans completed CCR, Supervision Eligibility Screening Tools, and relevant resource documents Agency’s electronic record storage application
- Verifies accuracy of auto capture/indexing and compares data to offender’s OMNI record
- Ensures correct # of pages of CCR are scanned through quality assurance checks
- Communicates with Community Custody Officers and Classification Counselors for clarifying data directly related to printing, scanning, and other duties
- Prioritizes requests for CCR Unit via Unit e-mail Inbox
- Attends weekly meetings, record and send out meeting minutes
- Participates in required training and Washington State Patrol ACCESS Certification
- Obtains, maintains and becomes knowledgeable in WATCH
- Tracks inventory and submits purchase requests
- Communicates with office machine Contract Company for maintenance
- Maintains desk manual.
WA State Department of Corrections HQTumwater, WA
Office Assistant 3
12.2013 - 06.2014
Job overview
- Health Services Medical Disbursement Unit, Works with Offender based programs OMNI, and Provider One
- Processes emails and maintenance of unit email in-boxes for Medicaid Applications:
- Includes but not limited to: Identifying, and categorizing all emails
- Responsible for corresponding with DOC staff at headquarters, prison facilities, and work releases to gather information pertaining to offenders and their Medicaid benefits
- Proficient in Adobe Pro which is used to extract applications and upload them to appropriate folders
- Updates/Creates entries in multiple SharePoint lists efficiently and timely manner for Unit to reflect Performance Measures accurately
- Ability to Import and Export, as well as work with multiple Excel Spreadsheets
- Sorts/Distributes Unit Mailbox which contains Offender’s Medical cards and invoices
- Responsible for maintaining Weekly Time Log, due to tasks being immediate and time sensitive
- Reviews ad updates hospitalizations when offenders are off-site for more than 8 hours due to medical needs
- Ability to pay attention to detail
- Ability to be resourceful; able to follow desk manual, and instructions, as well as update instructions when necessary
- Acquires exceptional time management skills and organizational skills
- Ability to multitask and prioritize workload
- Provides excellent verbal and written communication skills
- Creates/Maintains desk manual
- Ability to proofread material, make corrections to sentence structure, spelling, grammar and punctuation
- Answers multi-line phone.
Garden Courte Memory Care LLCLacey, WA
Concierge
06.2011 - 06.2013
Job overview
- Perform clerical and administrative duties for various departments/divisions such as answering multi-line telephone, assisting visitors and inquiries, as well as ensuring all residents are safe within facility
- Maintain head Nurse's calendar for appointments
- Communicate and collaborate with management to meet deadlines and complete special projects
- Responsible for securing all checks, and assisting business manage with budget book for resident’s expenses
- Order supplies and equipment for management and community staff
- Scanned and imaged documents in high production processing environment
- Refer and direct customers to appropriate staff and departments
- Handle, create and secure all patient files
- Researched, compiled, and organized systems and information
- Create and update Dietary information for all patients with food restrictions
- Process and sort incoming mail, as well as fax medical records/requests between facility Nurse's and Doctor's
Education
North Thurston High School
High School Diploma
2011
Skills
- Resolving Complaints
- Scheduling and Coordinating
- Administration and Reporting
- Technical Proficiency
- PCI (Payment Card Industry)
- Microsoft PowerPoint
- Key Performance Indicators (KPIs)
- Training Manuals and Processes
- Negotiation and Conflict Resolution
- Guest Satisfaction
- Microsoft Access
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Sex Offender Treatment Program Unit.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Licensed HCA - 6 months
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto ILR Claims Associate
State Farm Insurance
01.2020 - 01.2021
Office Assistant
WA State Department of Corrections
08.2014 - 05.2015
Office Assistant 3
WA State Department of Corrections HQ
12.2013 - 06.2014
Concierge
Garden Courte Memory Care LLC
06.2011 - 06.2013
North Thurston High School
High School Diploma
- Licensed HCA - 6 months
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