Shaleene Mobley
Columbia,United States
Summary
Results-driven management professional with a proven track record in overseeing teams, implementing strategic initiatives, and driving operational efficiency. Experienced in various leadership roles, eager to apply skills and expertise to contribute to a dynamic organization. Strong focus on achieving organizational goals, confident in ability to make a significant impact. Background in data management, specializing in data entry, validation, and database management. Known for maintaining accuracy and efficiency, ensuring data integrity while supporting team objectives. Strong collaborator, adapts quickly to changing needs and consistently delivers reliable results. Proficient in data analysis, spreadsheet software, and document management systems, well-equipped to handle complex data tasks effectively.
Overview
6
6
years of professional experience
Work History
Merch Terminal Support
Talech
06.2024 - Current
- Served as an advocate for both volunteers and families during critical decision-making processes regarding matches or program involvement issues.
- Coordinated events that strengthened match bonds, contributing to higher satisfaction levels among participants.
- Built strong rapport with volunteers, families, and participants, fostering trust and open communication.
- Evaluated program outcomes using data-driven analysis methods, identifying areas for improvement within the organization''s support system.
- Enhanced match support by implementing effective communication strategies and relationship-building techniques.
- Contributed to the development of training materials to ensure consistent knowledge sharing among Match Support Specialists.
Marketing manager
Burton Transit
08.2022 - Current
- Company Overview: (Intership)
- Developed and executed comprehensive marketing strategies to increase brand visibility and drive customer acquisition, resulting in a 20% increase in sales within six months
- Oversaw the creation and implementation of innovative digital marketing campaigns, utilizing SEO, SEM, and social media platforms, which led to a 30% growth in online engagement and a 15% increase in conversion rates
- Collaborated with cross-functional teams to conduct market research, identify target audiences, and analyze consumer trends, enabling the development of tailored marketing campaigns that effectively reached and engaged the desired customer segments
- Managed a team of marketing professionals, providing guidance, mentoring, and performance evaluations, resulting in a highly motivated and productive team that consistently met or exceeded objectives
- (Intership)
Contact Center Personal Banker
USBank
07.2019 - 09.2023
- Assisted customers with a wide range of banking transactions, including account inquiries, transfers, and loan applications, providing accurate and efficient service
- Developed and maintained strong relationships with clients, actively identifying their financial needs and recommending appropriate banking products and services to meet their goals
- Resolved customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction through effective communication and problem-solving skills
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience, resulting in increased efficiency and reduced customer wait times
Customer service
Arise Virtual Solutions
11.2018 - 08.2022
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Collaborated with cross-functional teams to handle customer escalations and find effective solutions, resulting in a significant decrease in customer churn rate
- Assisted in training new customer service representatives, demonstrating effective communication skills and a strong understanding of company policies and procedures
- Implemented an improved customer feedback system, resulting in higher customer ratings and increased customer loyalty
Inbound Insurance Agent
Ttec
05.2021 - 03.2022
- Assisted clients in navigating insurance policies and coverage options, resulting in a 20% increase in customer satisfaction ratings
- Conducted thorough needs assessments to identify customer requirements and recommend appropriate insurance solutions, leading to a 15% increase in policy conversions
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 10% reduction in customer complaints
- Collaborated with cross-functional teams to streamline processes and enhance efficiency, resulting in a 25% reduction in average call handling time
Education
Bachelors Degree - Acquisition and Contract Management
Strayer University
09.2023
Skills
- Leadership
- Strategic planning
- Team management
- Problem-solving
- Professional Communication
- Decision-making
- Acquisition and Contract Management
- Microsoft Excel
- Python programming
- Tableau software
- R programming
Awards
- Cum Laude, Strayer University, 09/2023, Recognizes dedication, hard work, and academic excellence throughout studies.
- Alpha Sigma Lambda Honor Society, Strayer University, 01/2023, Signifies dedication to academic excellence, leadership, and commitment to lifelong learning.
- The National Society of Collegiate Scholars, Strayer University, 10/2021, Recognizes academic achievements and dedication to higher education.
Timeline
Merch Terminal Support
Talech
06.2024 - Current
Marketing manager
Burton Transit
08.2022 - Current
Inbound Insurance Agent
Ttec
05.2021 - 03.2022
Contact Center Personal Banker
USBank
07.2019 - 09.2023
Customer service
Arise Virtual Solutions
11.2018 - 08.2022
Bachelors Degree - Acquisition and Contract Management
Strayer University
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