Shaleeta Crockett
Whitehall,OH
Summary
Experienced Analyst with over 10 years of solid experience in financial services. Proficient in determining level of risk for lenders using strong mathematical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Talent Development Specialist
Columbus Urban League- Ohio Means Jobs
02.2023 - Current
- Maintain accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
- Attend job fairs to provide wide range of information to prospective job seekers.
- Develop personalized career and education plans for each individual, providing guidance towards achieving their goals.
- Establish partnerships with external vendors for specialized training resources, expanding available learning options.
- Conduct detailed assessments of clients needs, strengths, and barriers, ensuring appropriate resource allocation.
- Manage high caseloads efficiently, prioritizing cases based on urgency and need.
- Foster positive relationships with community members and local organizations through consistent communication and collaboration.
Fix/Flip Client Relations Specialists
Finance Of America Mortgage
06.2021 - 07.2022
- Collaborated with underwriters, sales and legal teams to expedite the approval process for commercial rehab loans.
- Initiated and completed requests for credit reports, property inspections, title reports and insurance.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed up to 75-100 loans at any given time.
- Maintained compliance with laws and regulations governing commercial loans.
Mortgage Underwriter
Finance Of America
02.2021 - 07.2021
- Demonstrated sound decision-making skills when assessing borrower eligibility based on financial stability, creditworthiness, and collateral value.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
- Negotiated and communicated with loan officers, processors and loan applicants to reach satisfactory loan terms.
- Mitigated potential losses by identifying fraud indicators and escalating suspicious cases for further review.
- Managed a diverse pipeline of loans while maintaining high levels of accuracy in decision making.
Distributed Mortgage Sr. Loan Processor
Northwest Bank
08.2020 - 02.2021
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation..
- Collected and compiled paperwork such as title abstracts, insurance, and appraisals.
Commercial Lines Direct Sales Agent
Nationwide
09.2019 - 08.2020
- Served as a project lead through writing risk policies with respect to underwriting policies, made critical decisions concerning the classification systems, ratings plan, tiers, and method of selection.
- Boosted and increased sales revenue by identifying customer needs and providing tailored product recommendations.
- Optimized cross-selling opportunities within existing client base by identifying complementary products that aligned with their interests or needs.
- Achieved aggressive monthly quota of $20,000 consistently.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Analyzed risk factors to recommend appropriate coverage levels.
Commercial Lines Underwriting Assistant/Conversion Specialist
Encova
11.2018 - 11.2019
- Assisted underwriters with risk analysis for more accurate policy pricing and coverage decisions for middle market .
- Ensured timely completion of policy renewals, contributing to higher client retention rates.
- Supported team members in meeting departmental performance goals through effective collaboration and communication.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
Consumer Loan Underwriter
Nationwide
07.2015 - 09.2018
- Improved loan approval efficiency by streamlining underwriting processes and implementing automated tools.
- Reduced risk exposure for the company through thorough analysis of borrowers credit history, income, and collateral capabilities.
- Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation also in accordance to Nationwide Bank's Credit Policy and Procedures.
- Maintained a low default rate through careful evaluation of potential borrowers and adherence to strict underwriting guidelines.
- Contributed to ongoing improvements in underwriting procedures by participating in team meetings and providing insightful suggestions for process enhancements.
- Performed reviews of purchase loan pool as part of loan pool due diligence and within designated lending authority.
- Completed monthly audits to ensure loans are originated within Nationwide Bank’s Credit Policy and procedures.
- Prepared documents, lists and/or reports as needed for audit, internal audit, annual compliance reviews and OCC regulatory exams.
Education
BBA - Business Administration And Management
Ohio Dominican University
Columbus, OHHigh School Diploma -
Inglewood High School
Inglewood, CASkills
- Time Management
- Attention to Detail
- Decision-Making
- Adaptability
- Written and Verbal Communication Skills
- Analytical Thinking
- Interpersonal Skills
- Active Listening
Certification
Lean Six Sigma White Belt
Property and Casual Insurance License
Affiliations
- Zeta Phi Beta Sorority Incorporated- 2017
- National Pan Hellenic Council - Parliamentarian 2019-2021
References
References available upon request.
Timeline
Community Talent Development Specialist
Columbus Urban League- Ohio Means Jobs
02.2023 - Current
Fix/Flip Client Relations Specialists
Finance Of America Mortgage
06.2021 - 07.2022
Mortgage Underwriter
Finance Of America
02.2021 - 07.2021
Distributed Mortgage Sr. Loan Processor
Northwest Bank
08.2020 - 02.2021
Commercial Lines Direct Sales Agent
Nationwide
09.2019 - 08.2020
Commercial Lines Underwriting Assistant/Conversion Specialist
Encova
11.2018 - 11.2019
Consumer Loan Underwriter
Nationwide
07.2015 - 09.2018
BBA - Business Administration And Management
Ohio Dominican University
High School Diploma -
Inglewood High School
Lean Six Sigma White Belt
Property and Casual Insurance License
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