Shaleigh Reed

Managing and maintaining my household for myself and my family members. I have been solely responsible for my three boys for the last seven years since my husband has been working on Oahu island for the last 9 years. Other than the obvious of childcare, I also cook, clean, budget and coordinate our lives so they run as smoothly as possible.

• Delivered therapeutic massage treatments tailored to individual client needs and preferences.
• Assessed client conditions and recommended appropriate treatment plans for optimal recovery.
• Educated clients on self-care techniques to enhance wellness and prevent injuries.
• Set up therapy massage rooms with clean sheets, aromatic candles and warm towels.
• Continued professional development by attending industry conferences, workshops, and seminars, ensuring up-to-date knowledge of best practices in massage therapy techniques.
• Prepared oils and lotions for massages.
• Established and implemented massage protocols and procedures.
• Researched new massage techniques and treatments.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Scheduled appointments using SpaSoft software, optimizing service availability for clients.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated with therapists to streamline treatment schedules and enhance client satisfaction.
• Trained new staff on reception protocols and customer service standards, fostering team cohesion.
• Maintained cleanliness and organization of reception area to create welcoming atmosphere for guests.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled payments and processed credit card transactions.
• Communicated with spa team members if clients canceled or changed appointment times.
• Achieved specified sales targets by promoting special treatments, additional services, and products.
• Routed incoming mail and messages to relevant personnel without delay.

• Oversaw daily housekeeping tasks within the spa, ensuring adherence to hygiene standards and operational procedures.
• Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
• Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
• Greeted guests and escorted to correct treatment rooms.
• Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
• Attended regular training sessions on industry trends and product developments to stay current in providing top-notch services for clients'' needs.
• Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
• Assisted customers with finding items and storing belongings.
• Recorded and managed locker assignments and keys.
• Managed locker room inventory and supplies, replenishing as needed.

• Enhanced customer engagement through personalized service and product recommendations.
• Managed inventory levels using point-of-sale systems to ensure optimal stock availability.
• Analyzed sales data to identify trends, informing strategic decisions for inventory management.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Performed cash, card, and check transactions to complete customer purchases.

• Managed financial operations, including budgeting, forecasting, and cash flow analysis to ensure profitability.