Shalein Ramirez
Edison
Summary
Skilled in trailer maneuvering and fostering teamwork, I significantly enhanced yard efficiency at FedEx by streamlining switcher operations and cargo transfers. My adeptness in equipment operation and collaborative efforts led to improved workflow and productivity. Additionally, my tenure at Forever21 honed my customer service and sales skills, contributing to increased customer satisfaction and retention.
Developed logistics and coordination skills in fast-paced yard environment. Experienced in managing vehicle movements, ensuring safety, and optimizing workflow. Looking to transition into new field by leveraging strong organizational and operational abilities.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Yard Switcher
Fedex
08.2020 - Current
- Reduced downtime by performing necessary maintenance tasks on switcher equipment as needed.
- Assisted in training new employees on yard switcher operations, promoting safe and efficient work practices.
- Facilitated timely loading and unloading processes for efficient cargo transfers between railcars and trucks.
- Safeguarded assets by securely locking out equipment during maintenance or repair activities to prevent unauthorized use or tampering.
- Streamlined communication between yard personnel, maintaining a high level of organization and productivity in the workplace.
- Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
- Communicated with dispatchers and other personnel to coordinate switching operations.
- Maintained a positive working relationship with colleagues, fostering an environment conducive to teamwork and collaboration in pursuit of common goals.
- Facilitated effective communication with shippers, receivers, and other stakeholders to coordinate the accurate exchange of information related to switching activities.
- Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
Sales Associate
Forever21
06.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Pastry Ass
Hudson County Community College
Jersey City, NJHigh School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ06-2018
Skills
- Trailer maneuvering
- Hand-eye coordination
- Truck inspection
- Safe driving practices
- Equipment operation
- Warehouse support
- Trailer transport
- Teamwork and collaboration
- Time management
- Multitasking
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of running the unload.
- Achieved completing sort by completing running an area and switching with accuracy and efficiency.
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Music
- Participating in local clean-up initiatives
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Crafting and DIY Projects
- Baking
- Passionate about balancing physical health with mental and emotional wellness
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Cake Decorating
- Personal Development and Self-Improvement
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- DIY and Home Improvement
- Acting and Theater
- Animal Welfare Advocacy
Timeline
Yard Switcher
Fedex
08.2020 - Current
Sales Associate
Forever21
06.2017 - 05.2018
No Degree - Pastry Ass
Hudson County Community College
High School Diploma -
Thomas Jefferson Arts Academy
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