Shalemya Christopher
Indianapolis,IN
Summary
Accomplished Department Lead at Kroger, I excelled in team development and organizational abilities, significantly enhancing department efficiency and employee morale. Expert in staff training and problem-solving, I led initiatives that streamlined processes and improved customer satisfaction. My leadership ensured optimal inventory levels and a safe, productive work environment, marking a notable achievement in team management and operational success.
Overview
3
3
years of professional experience
Work History
Department Lead
Kroger
10.2024 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Managed team schedules, department projects and quality assurance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Department Lead
Kroger
02.2022 - 10.2024
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
Education
Bachelors Of Science - Management - Management
Indiana Wesleyan University
Marion, IN10.2024
Skills
- Organizational abilities
- Documentation
- Team Development
- Verbal and written communication
- Task Delegation
- Staff Training
- Crisis Management
- Multitasking strength
- Team Management
- Team Training
- Scheduling
- Problem-Solving
Timeline
Department Lead
Kroger
10.2024 - Current
Assistant Department Lead
Kroger
02.2022 - 10.2024
Bachelors Of Science - Management - Management
Indiana Wesleyan University
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