SHALEN ROCHELLE

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.

• Corresponded with clients through email, multi-lined, Ally DVM, phone systems as well as written mail.
• Strategically planned and problem solved for the financial benefit of the company as well as the customers.
• Maintained and produced daily invoices, reports, letters and financial statements using Microsoft operating systems.
• Performed multiple tasks simultaneously and finalized them efficiently and accurately.
• Training new hires for both assistant positions as well as reception
• Managing calendars, scheduling and time flow with a 3 doctor clinic providing daily appointments, surgeries, and technician appointments which allows doctors to focus on outstanding medical care
• Committed to providing clients with a familiar face, outstanding customer experience and providing detailed accurate information to clients and callers.
• Ensuring financial balancing including individual accounts as well as daily deposits and open invoicing.
• Recording treatments, charting procedures and medical file updating. Supervision of the clinics medical write ups and correcting errors on chart notes.
• Strong organizational skills and ability to multi-task efficiently. Prioritizing clinic flow of appointments and surgeries.
• Providing customer satisfaction and a strong rapport with client accounts. Special talent with handling difficult clients tactfully and respectfully gaining client trust and experience
• Excellent communication, verbal and written skills
• Adept with general reception duties including but not limited to; faxing, copying, email correspondence, invoicing, and efficient time management.

• Fear free trained and certified
• Accredited and acknowledged by the office management team and doctors for being the number 1 employee with returning clients and outstanding client relation rapport at Broadway Animal Hospital.
• Completed my last College quarter through Everett Community College with a 4.0
• Graduated High School with an accumulative 3.78 GPA as well as with honors.
• College courses through the high school including college writing and science

• Certified Fear Free, Broadway Animal Hospital - (2017-2023)