Shalena Britton
Bridgeport,AL.
Summary
Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Internal Stave Inspector, Forman Cooperage
Brown Forman Corp
Stevenson, AL
06.2012 - 11.2021
- Worked with managers to implement the company’s policies and goals.
- Trained other workers in inspection and testing procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Examined products for imperfections and defects.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Inspected equipment and tools used for safe operation.
- Monitored product quality at all stages of production process.
- Provided feedback to workers on job performance and safety procedures.
- Recorded inspection and test results on data sheets.
- Assisted in developing inspection and testing protocols.
- Provided feedback to production team regarding product quality.
- Trained workers in proper methods, equipment operation and safety procedures.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Reworked positions and workflow based on individual abilities and production targets.
- Checked equipment to determine if maintenance was required.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Inspected completed work to verify quality standards and compliance with criteria.
- Monitored usage of supplies and materials to establish cost effective operations.
- Developed and implemented new procedures to increase productivity and constructiveness.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Created and implemented plans to maximize efficiency of workers.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
Server
Ruby Tuesday
Scottsboro, AL
05.2012 - 06.2014
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Small Business Owner
Self-employeed
Scottsboro, AL
10.2009 - 04.2012
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Business Management, Minor in Accounting/Finance
Athens State University
Athens, AL 05.2021 - 05.2023
Business Management
Northeast Alabama Community College
Rainsville, AL 05.2019 - 05.2020
Skills
Action- orientedForklift certified
Effective communication
Safety policies and procedures
Cultural Awareness
Project Management
Reporting and analysis
Microsoft word, Excel, PowerPoint
Internal Quality Audits
Employee performance assessment
Internal / External Audits
Internal Growth Programs
Operational processes performance knowledge
Productivity performance
Business Performance Reporting
Performance metrics assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business Management, Minor in Accounting/Finance
Athens State University
05.2021 - 05.2023
Business Management
Northeast Alabama Community College
05.2019 - 05.2020
Internal Stave Inspector, Forman Cooperage
Brown Forman Corp
06.2012 - 11.2021
Server
Ruby Tuesday
05.2012 - 06.2014
Small Business Owner
Self-employeed
10.2009 - 04.2012