Shalena Britton
Bridgeport,AL
Summary
Dynamic finance professional with a proven track record at United States Stove Company, enhancing cash flow management and streamlining accounts receivable processes. Excelled in customer account management and financial analysis, leveraging Microsoft Excel expertise and strong communication skills. Achieved significant process efficiencies, demonstrating a keen ability to improve financial operations and customer/vendor relations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Accountant
United States Stove Company
08.2023 - Current
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Monitored timely collection and application of account receivable collections.
- Identified and implemented process efficiency improvements.
- Identified procedural or executional issues and assisted in development of remediation plans.
- Tracked funds, prepared deposits and reconciled accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Provided journal entries and performed accounting on accrual basis.
- Optimize cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
Internal Stave Auditor
Brown-Forman Cooperage
06.2012 - 11.2021
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Trained other team members and business leaders in inspection and testing procedures.
- Worked with business leaders to implement the company’s policies and goals.
Server
Ruby Tuesday
04.2012 - 08.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Small Business Owner
The Sandwich Shop
10.2009 - 04.2012
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
CNC Machine Operator
Sanoh America
02.2005 - 09.2009
- Manually set up machinery, lathes, and grinders.
- Trained and coached new team members on proper machine set-up procedures.
- Moved finished work to correct staging area for disposition.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Maintained tight tolerances with design specifications.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Inspected finished parts by checking for defects to meet quality standards.
- Supported quality control and inspection processes to promote production of quality products.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Operated CNC machines to produce components with tight tolerances.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Utilized calipers and other measuring tools to increase accuracy of parts.
Education
Bachelor of Science - Business Management
Athens State University
04-2023
Skills
- Cash application
- Invoice Processing
- Customer Account Management
- Journal Entries
- Bank Reconciliation
- Month-end closing
- Microsoft Excel expertise
- General ledger maintenance
- Financial Management
- GAAP standards
- Customer Service
- Cost accounting
- Account Reconciliation
- Balance sheets
- Intuit QuickBooks
- NetSuite
- EDI/SPS
- Accounts Payable
- Teams
- Communication
- Customer/Vendor Relations
- Industry Standards
- Blueprints/Diagrams
Timeline
Accounts Receivable Accountant
United States Stove Company
08.2023 - Current
Internal Stave Auditor
Brown-Forman Cooperage
06.2012 - 11.2021
Server
Ruby Tuesday
04.2012 - 08.2015
Small Business Owner
The Sandwich Shop
10.2009 - 04.2012
CNC Machine Operator
Sanoh America
02.2005 - 09.2009
Bachelor of Science - Business Management
Athens State University
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