Shalena Cochran
Chatsworth,Georgia
Summary
To obtain a challenging and responsible position that will utilize my skills and experience to maximum potential with the opportunity for professional growth based on performance.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Circle K
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Shift Lead
Mohawk
08.2017 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Hyster Driver
Beaulieu Of America
07.2016 - 09.2017
- Improved warehouse efficiency by safely operating Hyster forklifts to transport heavy materials.
- Maintained optimal forklift performance, performing routine inspections and minor repairs as needed.
- Streamlined loading and unloading processes, coordinating with truck drivers for efficient transfer of goods.
- Increased operational flexibility, cross-training on various types of material handling equipment as needed.
- Facilitated seamless communication between departments through clear documentation of relevant information on completed tasks or issues encountered during operations.
- Mitigated risks associated with heavy lifting, employing appropriate lifting techniques and ergonomic practices during manual tasks.
- Optimized warehouse space utilization by organizing products according to designated storage locations.
- Assisted in inventory management, conducting regular stock checks and updating records accurately.
- Expedited order fulfillment with swift and accurate picking of items using Hyster equipment.
Security Guard
Walden Security
01.2014 - 07.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
E-3 94E
US Army Georgia National Guard
03.2009 - 03.2015
- Collaborated with other technicians to share knowledge and best practices, improving team efficiency and expertise.
- Conducted comprehensive performance evaluations on repaired equipment before returning it to service, guaranteeing optimal functionality.
- Participated in quality assurance initiatives, ensuring that all repairs met or exceeded industry standards and organizational requirements.
- Improved overall equipment performance by identifying design flaws and recommending modifications to manufacturers.
- Increased customer satisfaction by providing prompt technical support for ground radio equipment malfunctions or user errors.
- Assisted in training junior technicians on proper repair techniques, fostering a supportive learning environment within the team.
- Provided timely support to field units during exercises and deployments, ensuring continuous communication capabilities.
- Achieved faster repair times through effective troubleshooting and the use of advanced diagnostic tools.
Ticket Clerk
GA Carpet Finishers
05.2013 - 12.2013
Office Assistant
ITP Global
05.2012 - 07.2012
Food/Service Champion
Taco Bell
02.2011 - 04.2012
Cashier
Captain D’s
04.2007 - 08.2007
Education
Graduate Certificate - 94E (Radio/COMSEC Repairer)
US army Ordnance Munitions and Electronics Maintenance School
05.2010
Certificate of Achievement - Basic Electronics Training Course
Department of the Army
01.2010
High school Diploma -
Murray County High School
05.2009
Skills
- Employee training
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Performance improvement
- Daily reporting
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Creative problem solving
- Strong verbal and written communication
- Flexible schedule
- Microsoft office
- Good communication skills
- Eye for details
Timeline
Customer Service Representative
Circle K
03.2025 - Current
Shift Lead
Mohawk
08.2017 - 01.2025
Hyster Driver
Beaulieu Of America
07.2016 - 09.2017
Security Guard
Walden Security
01.2014 - 07.2016
Ticket Clerk
GA Carpet Finishers
05.2013 - 12.2013
Office Assistant
ITP Global
05.2012 - 07.2012
Food/Service Champion
Taco Bell
02.2011 - 04.2012
E-3 94E
US Army Georgia National Guard
03.2009 - 03.2015
Cashier
Captain D’s
04.2007 - 08.2007
Graduate Certificate - 94E (Radio/COMSEC Repairer)
US army Ordnance Munitions and Electronics Maintenance School
Certificate of Achievement - Basic Electronics Training Course
Department of the Army
High school Diploma -
Murray County High School
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