Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalena Pacheco

Buffalo,MN

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Not limited to training district manager when needed.

Overview

18
18
years of professional experience

Work History

Store Manager

Five Below
Albertville, MN
11.2022 - Current
  • Maintained accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Implemented efficient systems for tracking stock movement.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Developed strategies to maximize sales and profitability.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Prepared weekly staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored associates to teach daily tasks and procedures. For future growth within the company and much much more...

Sales Associate

AT&T
St. Cloud, MN
07.2018 - 11.2022
  • Upsold additional items based on customer interests and needs.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed promotional strategies to increase sales volume.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Adhered to company initiatives and achieved established goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

District Sales Manager

Sprint
Minnetonka, MN
07.2006 - 08.2018
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw district sales managers and staff.

Education

Associate of Arts - Law Enforcement

Century College
Saint Paul, MN
08-2008

Skills

  • Report Generation
  • Team Development
  • Store operations oversight
  • Payroll Management
  • POS Systems
  • Customer Service Management
  • Shift Scheduling
  • Store Merchandising
  • Supply Ordering
  • Employee Training
  • Special Events
  • Recruitment and hiring
  • Team motivation
  • Reliable
  • Performance Reviews
  • Multitasking and Organization
  • Shift checklists
  • Accurate Cash Handling
  • Leading Staff Meetings
  • Inventory Control
  • Delegating Work
  • Strategic thinker
  • Employee Terminations
  • Friendly and Positive
  • MS Office proficient
  • Store opening and closing procedures
  • Sales Coaching
  • Relationship building and management
  • Culture development
  • Team Leadership

Timeline

Store Manager

Five Below
11.2022 - Current

Sales Associate

AT&T
07.2018 - 11.2022

District Sales Manager

Sprint
07.2006 - 08.2018

Associate of Arts - Law Enforcement

Century College

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Shalena Pacheco