Shalencya Carr
Brandon,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Supervisor
front desk supervisor
Tampa, FL
01.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Implemented quality control measures, significantly reducing error rates.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Alorcia
Tampa, FL
08.2015 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Aide
Home Instead Senior Care Home
Tampa, FL
04.2018 - 04.2021
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Engaged patients in recreational activities such as reading books or playing games.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Education
Child Development
LEAREY TECHNICAL COLLEGE
Tampa, FL06-2021
High School Diploma -
BRANDON
05-2004
Some College (No Degree) - LMT MA-00000
ERWIN TECHNICAL COLLEGE
Tampa, FLSkills
- Schedule development
- Inventory oversight
- Verbal and written communication
- Team building
- Business development
- Staff discipline
- Human resources management
- Coaching and mentoring
- Conflict resolution
- Payroll processing
- Scheduling
- Customer relations
- Typing
- customer service
- Typing and 10-key entry
Timeline
Supervisor
front desk supervisor
01.2024 - Current
Home Health Aide
Home Instead Senior Care Home
04.2018 - 04.2021
Customer Service Representative
Alorcia
08.2015 - 04.2024
Child Development
LEAREY TECHNICAL COLLEGE
High School Diploma -
BRANDON
Some College (No Degree) - LMT MA-00000
ERWIN TECHNICAL COLLEGE
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