SHALENE McCaskill
O’Fallon,IL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Facility Operations Manager
Swissport
01.2021 - Current
- Developed strong relationships with vendors.
- Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
- Conducted regular facility inspections to maintain compliance with industry standards and regulations.
- Improved facility efficiency by implementing new operational strategies and processes.
- Increased overall facility safety with thorough risk assessments and implementation of corrective measures.
- Supervised staff of 13 in day-to-day activities.
Certified Residential Appraiser
True Value Appraisal
01.2003 - 06.2024
- Inspecting residential and some commercial properties
- Write reports by analyzing market and comparing subject
- Developing opinion of market value
- Following rules of USPAP.
- Conducted thorough property inspections, assessing both interior and exterior conditions to accurately determine market value.
Fueling Supervisor
Swissport USA
06.2015 - 01.2021
- Making sure safety policies are followed as required by company policies and procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Customer Service Agent
Hall-Mark Aviation
11.2014 - 04.2015
- Check customers for scheduled flights
- Create reservations
- Complete boarding process for on time departure
- Reschedule customers for flights as needed.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Fueler
Servisair
09.2013 - 05.2014
- Fuel aircrafts in timely and efficient manner
- Follow all airport and company safety guideline
- Understand and follow all company policy and procedures.
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
Lead Associate
MCCS
05.2006 - 04.2009
- Monitoring and assisting Macys employees with Macys employee accounts
- Promote team moral and provide excellent customer service
- Monitoring daily productivity of 6-8 associates
- Preparing monthly and quarterly employee assessments
- Providing necessary and required training
- Resolving conflicts if any arises
- Providing leadership, positive work environment and motivation.
Education
Skills
- Excellent attendance, safety and driving records
- Excellent work ethics, conflict resolution skills and time management skills
- Exceptional leadership and motivation qualities
- Excellent organizational, problem solving and decision making skills
- Excellent managerial, oral and written communication skills
Certifications/degrees held
Certified Residential Appraiser.
Mission, goal & Objectives
My mission is to build a career that is meaningful and uplifting. I pride myself in having great work and moral ethics. I strive to be the best at my profession and responsibilities, by acquiring the necessary training to further my knowledge. Leadership is more than delegating; leadership is gaining the trust and respect of co-workers.
References
- Jason Schmitz, GM Swissport Facilities, 618-971-8055
- Josh Stahlberg, GM Swissport USA, 314-482-1491
- Thevenot Jacques, Owner True Value Appraisal, 314-862-1644
- Jennifer Haag, Hall-Mark Aviation, 303-868-9509
- Dave Batchelor, Manager at MCCS, 314-606-2499
Timeline
Facility Operations Manager
Swissport
01.2021 - Current
Fueling Supervisor
Swissport USA
06.2015 - 01.2021
Customer Service Agent
Hall-Mark Aviation
11.2014 - 04.2015
Fueler
Servisair
09.2013 - 05.2014
Lead Associate
MCCS
05.2006 - 04.2009
Certified Residential Appraiser
True Value Appraisal
01.2003 - 06.2024
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