Shalene Sahoo
Jacksonville,FL
Summary
- Dedicated and adaptable professional with over a decade of diverse experience spanning delivery logistics, customer service, call center support, caregiving, and legal assistance
- Proven track record of providing exceptional service in fast-paced environments, both independently and in team settings
- Adept at handling customer interactions with empathy and professionalism, managing sensitive information, and maintaining strong attention to detail
- Known for reliability, strong communication skills, and the ability to learn and adapt quickly. Passionate about helping others and exceeding expectations across every role.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Doordash/Grubhub/UberEats
11.2019 - 06.2025
- Delivered food orders promptly, ensuring customer satisfaction and on-time service
- Utilized GPS navigation to optimize routes and reduce delivery times
- Communicated order status and updates clearly and professionally to customers
- Maintained vehicle cleanliness and adhered to safety protocols
- Collaborated with restaurant staff to streamline pickups and minimize delays
- Handled customer inquiries and complaints with professionalism and courtesy
- Represented the company with professionalism in all customer and vendor interactions
Call Center Representative
Fanatics
09.2019 - 11.2019
- Assisted customers with inquiries, providing accurate information and timely issue resolution
- Managed high call volumes while maintaining exceptional service standards
- Collaborated with team members to improve service efficiency and workflows
- Handled escalated calls professionally, resolving complex issues to ensure satisfaction
- Navigated multiple software systems to streamline calls and reduce hold times
- Built rapport with customers through empathetic and effective communication
- Contributed to improved satisfaction scores by implementing customer feedback
- Completed ongoing training to stay updated on policies, products, and procedures
Independent Contractor
Appen
06.2017 - 09.2018
- Evaluated global company ads and content for quality and guideline compliance
- Analyzed user-generated data to ensure accurate and consistent ratings
- Worked independently to meet deadlines while maintaining high-quality results
- Completed training modules promptly to stay current with project requirements
- Demonstrated initiative by utilizing additional resources to master complex topics
Legal Assistant
The Law Offices of Ron Sholes
02.2017 - 04.2017
- Organized and maintained legal documents and client files to support case preparation
- Drafted legal correspondence and pleadings under attorney supervision with precision
- Coordinated attorney-client communication by scheduling meetings and providing updates
- Managed high-volume tasks with strong attention to detail, including deposition summaries and pleadings
- Prepared essential documents to facilitate timely case resolution
- Maintained client records with strict confidentiality and discretion
- Proofread court filings to reduce errors and ensure accuracy
- Improved productivity through streamlined document management systems
- Ensured compliance with legal procedures and court requirements
Caregiver
Independent Employer
06.2016 - 11.2016
- Provided compassionate care to an elderly client with Parkinson’s Disease
- Developed and followed individualized care plans tailored to client needs
- Monitored health conditions and communicated changes to healthcare providers
- Assisted with mobility, transportation, and safety during outings and appointments
- Supported daily living activities, including grooming, dressing, feeding, and hygiene
- Administered medications accurately and on schedule
- Encouraged physical and mental engagement through personalized activities
- Maintained accurate care documentation in compliance with confidentiality standards
- Fostered trust and open communication with clients and families
- Performed household tasks such as cleaning, laundry, errands, and grocery shopping
Caregiver
The Utah State Developmental Center
01.2015 - 05.2016
- Provided compassionate care to individuals with developmental disabilities
- Assisted with daily living activities, promoting self-esteem and overall wellness
- Supported personal care needs including bathing, grooming, dressing, and hygiene
- Monitored nutrition and prepared meals based on dietary restrictions
- Offered emotional support and social engagement to enhance quality of life
- Ensured safe mobility and transportation to appointments and community events
- Documented daily progress and reported health changes to care team
- Monitored vital signs, administered medications, and tracked behaviors
- Collaborated with healthcare teams to develop and implement individualized care plans
- Maintained confidentiality and professionalism in all interactions and care situations
Call Center Representative
Convergys, AT&T
06.2013 - 01.2014
- Served as a Call Center Representative for AT&T, handling high call volumes with professionalism
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and retention
- Communicated complex information clearly to diverse customer audiences
- Educated customers on billing, payments, and support policies
- Maintained accurate records to streamline interdepartmental communication
- Reduced call handling time while maintaining quality service
- Built empathetic client relationships, consistently exceeding service goals
- Collaborated with team members to share best practices and improve performance
- Delivered reliable, high-quality support during peak periods and challenging situations
- Identified trends in customer interactions and recommended process improvements
Cashier
McDonald's
04.2012 - 06.2013
- Processed transactions efficiently and accurately to ensure prompt service
- Managed cash register operations and maintained balanced drawers
- Trained new staff on procedures and customer service standards
- Resolved customer concerns to support satisfaction and loyalty
- Monitored inventory and restocked supplies to maintain smooth operations
- Adapted to new POS technologies for seamless service transitions
- Maintained clean, organized workspaces following best practices
- Collaborated with team to improve workflow during peak hours
- Conducted cash handling audits to ensure policy compliance
Cashier
Wendy's
03.2011 - 04.2012
- Greeted customers and promptly assisted with purchases and product inquiries
- Operated POS system accurately for cash, check, and credit transactions
- Resolved customer complaints professionally, enhancing satisfaction and loyalty
- Supported sales goals by promoting promotions and reward programs
- Maintained accurate cash drawer balances and completed shift reconciliations
- Worked flexible schedules to meet business demands
- Collaborated with team to ensure a clean, organized, and well-stocked store
- Exceeded productivity targets through strong attention to detail and efficiency
Education
High School Diploma -
West Jordan High School
West Jordan, UT06-2012
Skills
- Customer service
- Teamwork and collaboration
- Data entry proficiency
- Proficient in Microsoft Office
- Problem-solving skills
- Call abandonment minimization
- Using multi-line phone systems
- Systems and software expertise
- Goal-oriented mindset
- Strong attention to detail
- Documentation and reporting
- Time management
- Elderly care
- Dependable and reliable
- Multitasking
Timeline
Delivery Driver
Doordash/Grubhub/UberEats
11.2019 - 06.2025
Call Center Representative
Fanatics
09.2019 - 11.2019
Independent Contractor
Appen
06.2017 - 09.2018
Legal Assistant
The Law Offices of Ron Sholes
02.2017 - 04.2017
Caregiver
Independent Employer
06.2016 - 11.2016
Caregiver
The Utah State Developmental Center
01.2015 - 05.2016
Call Center Representative
Convergys, AT&T
06.2013 - 01.2014
Cashier
McDonald's
04.2012 - 06.2013
Cashier
Wendy's
03.2011 - 04.2012
High School Diploma -
West Jordan High School
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