Shalese M. Chambers
Quality Management
Randallstown,Maryland
Summary
Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing and training staff. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills. Compassionate with strong dedication to helping individuals in need.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Office Coordinator
Verbal Beginnings
Columbia, Maryland
12.2024 - Current
- Served as the primary point of contact and cultural ambassador, creating a welcoming environment for families, staff, and visitors
- Managed daily front desk operations including client drop-offs/pick-ups, attendance tracking, visitor vetting, email and phone communication, and scheduling support
- Oversaw client and employee onboarding/offboarding, ensuring accurate records and system updates across multiple platforms (Central Reach, Procare, PandaDoc, etc.)
- Coordinated family and staff events, birthdays, monthly activities, and community engagement to support morale and company culture
- Handled vendor coordination, supply inventory, and budget tracking to maintain smooth center operations
- Supported building safety and compliance through routine facility checks, emergency preparedness, and incident reporting
- Supervised and trained Office Coordinator Assistants
Quality Assurance Administrative Director
Lifespan Behavioral Health Services
Greenbelt, MD
02.2022 - 12.2024
- Complete incident investigations and complete all necessary documentation for regulatory compliance
- Work closely with business manager to identify containment actions, root causes, improvement opportunities and assist LSBH with implementing changes to protocols, procedures, and standard work
- Assist business manager with ensuring quality related deliverables are achieved by assessing gaps, monitoring performance to implement solutions
- Establish and maintain effective communication and relationships with LSBH staff
- Maintain regulatory compliance, accreditation, and safety
- Assist in organizing and managing external reviews across organization
- This includes accreditation surveys (CARF), manage mock surveys, and conduct drills, complete audits, reviews, and investigations
- Supervise Office Managers and back up office managers when absent.
- Organized and supervised office event planning and building renovations.
- Updated reports, managed accounts, and generated reports for company database.
- Assigned tasks and directed team of office clerks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
07.2020 - 02.2022
- Worked with administrative personnel to develop policies and procedures for office
- Wrote Standard Operating Procedures for all administrative roles and ensure that all staff are aware of them
- Trained administrative personnel to ensure staff follow policies and procedures, monitors work status
- Ensured that patient scheduling, patient payment recording and data entry into EMR are done timely and accurately
- Conducted initial interview and recommends candidates to be second interviewed by Business Manager
- Coordinated day to day operations of practice in all three practice locations
- Maintained regulatory compliance with HIPAA, OSHA, labor laws and other federal, state, and local regulations.
- Coached new hires on company processes while managing employees to achieve maximum production
Assistant Operations Manager
HMHW/Greater Washington Psychiatry and Counseling
Greenbelt, MD
12.2017 - 06.2020
- Assist Operations Manager in supervising daily operations of organization
- Supervise administrative support team to ensure operational excellence and customer services in three office location to include Greenbelt, Olney, and Frederick Maryland
- Educate team on best practices, company policies and service excellence standards
- Develop and maintain operational guidelines for staffs
- Assist in interviewing, recruiting, training, performance evaluation, promotion, and termination activities
- Perform routine maintenance and repair works for equipment
- Coordinate with management/doctors in different operational issues and promotional activities
- Evaluate current operational strategies and recommend improvements
- Generate operational reports for management/doctors as needed.
Patient Care Advocate
JSMDPA/Greater Washington Psychiatry and Counseling
Frederick, MD
03.2017 - 12.2017
- Schedule clinical evaluations and follow up appointments
- Document when appointments are kept or missed in the patient's electronic chart
- Obtain pre-authorization for clinical, therapeutic services as well as medication prior authorization
- Demonstrate effective verbal and written communication skills necessary for patient care between patients, clinicians, and physicians
- Maintain an accurate census in the practice to advise referral sources and incoming patients of available therapists and physicians at each location
- Responds to telephone inquiries for requests for behavioral health information
- Assist the billing office with preparing, correcting, and submitting claims to insurance companies.
Referral Coordinator
Advanced Behavioral Health, Inc
Gaithersburg, MD
12.2014 - 02.2017
- Assessed and triaged incoming patient referrals to determine appropriateness for clinical services
- Processed incoming referrals for psychotherapy and medication management
- Completed and accurately entered patient demographics, insurance, and therapy information into electronic medical records system
- Acted as liaison between referral source, therapist, and regional director
- Handled medical office front desk duties, including collection and reconciliation of patient payments.
Education
Certificate - Medical Assisting
08.2008 - 09.2009
Skills
Decision MakingTime ManagementConflict ResolutionLeadershipAbility to Work Under Pressure
Client direction
Document management
New employee orientations
Administrative management
Customer Relations
Privacy compliance
Policy and procedure modification
Staff Management/Training
Timeline
Office Coordinator - Verbal Beginnings
12.2024 - Current
Quality Assurance Administrative Director - Lifespan Behavioral Health Services
02.2022 - 12.2024
Office Manager -
07.2020 - 02.2022
Assistant Operations Manager - HMHW/Greater Washington Psychiatry and Counseling
12.2017 - 06.2020
Patient Care Advocate - JSMDPA/Greater Washington Psychiatry and Counseling
03.2017 - 12.2017
Referral Coordinator - Advanced Behavioral Health, Inc
12.2014 - 02.2017
Kaplan University - Certificate, Medical Assisting
08.2008 - 09.2009