Shalese M. Chambers

Work History

Lifespan Behavioral Health Services

Greenbelt, MD

02.2022 - Current

Complete incident investigations and complete all necessary documentation for regulatory compliance
Work closely with business manager to identify containment actions, root causes, improvement opportunities and assist LSBH with implementing changes to protocols, procedures, and standard work
Assist business manager with ensuring quality related deliverables are achieved by assessing gaps, monitoring performance to implement solutions
Establish and maintain effective communication and relationships with LSBH staff
Maintain regulatory compliance, accreditation, and safety
Assist in organizing and managing external reviews across organization
This includes accreditation surveys (CARF), manage mock surveys, and conduct drills, complete audits, reviews, and investigations
Supervise Office Managers and back up office managers when absent.
Organized and supervised office event planning and building renovations.
Updated reports, managed accounts, and generated reports for company database.
Assigned tasks and directed team of office clerks.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

07.2020 - 02.2022

Worked with administrative personnel to develop policies and procedures for office
Wrote Standard Operating Procedures for all administrative roles and ensure that all staff are aware of them
Trained administrative personnel to ensure staff follow policies and procedures, monitors work status
Ensured that patient scheduling, patient payment recording and data entry into EMR are done timely and accurately
Conducted initial interview and recommends candidates to be second interviewed by Business Manager
Coordinated day to day operations of practice in all three practice locations
Maintained regulatory compliance with HIPAA, OSHA, labor laws and other federal, state, and local regulations.
Coached new hires on company processes while managing employees to achieve maximum production

HMHW/Greater Washington Psychiatry and Counseling

Greenbelt, MD

12.2017 - 06.2020

Assist Operations Manager in supervising daily operations of organization
Supervise administrative support team to ensure operational excellence and customer services in three office location to include Greenbelt, Olney, and Frederick Maryland
Educate team on best practices, company policies and service excellence standards
Develop and maintain operational guidelines for staffs
Assist in interviewing, recruiting, training, performance evaluation, promotion, and termination activities
Perform routine maintenance and repair works for equipment
Coordinate with management/doctors in different operational issues and promotional activities
Evaluate current operational strategies and recommend improvements
Generate operational reports for management/doctors as needed.

JSMDPA/Greater Washington Psychiatry and Counseling

Frederick, MD

03.2017 - 12.2017

Schedule clinical evaluations and follow up appointments
Document when appointments are kept or missed in the patient's electronic chart
Obtain pre-authorization for clinical, therapeutic services as well as medication prior authorization
Demonstrate effective verbal and written communication skills necessary for patient care between patients, clinicians, and physicians
Maintain an accurate census in the practice to advise referral sources and incoming patients of available therapists and physicians at each location
Responds to telephone inquiries for requests for behavioral health information
Assist the billing office with preparing, correcting, and submitting claims to insurance companies.

Advanced Behavioral Health, Inc

Gaithersburg, MD

12.2014 - 02.2017

Assessed and triaged incoming patient referrals to determine appropriateness for clinical services
Processed incoming referrals for psychotherapy and medication management
Completed and accurately entered patient demographics, insurance, and therapy information into electronic medical records system
Acted as liaison between referral source, therapist, and regional director
Handled medical office front desk duties, including collection and reconciliation of patient payments.