Shaleta McClelland
San Antonio
Summary
Dynamic operations manager with a proven track record at Big Lots, excelling in program coordination and customer service. Enhanced team performance through effective mentoring and improved store displays, driving customer satisfaction. Skilled in regulatory compliance and problem-solving, ensuring efficient operations and a safe environment for both staff and clientele.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Director
Somnio Services
06.2025 - Current
- Assisted the Director in food prepreations for summer campers at Morgans Wonderland Camp.
- Planned and executed successful special events, such as camp groups and weddings
- Meeting customer expectations for taste and presentation
- Handling special requests or dietary restrictions when needed
- Operating kitchen equipment safely
Operations Manager
Big Lots
02.2022 - 11.2024
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Cleaning Contractor
Citywide
06.2022 - 10.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
Store Manager
Dollar Tree Stores
11.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
No Degree -
St. Philip's College
San Antonio, TX01-2026
No Degree -
Southern New Hampshire University
Hooksett, NH01-2022
Skills
- Regulatory compliance
- Program coordination
- Individual accountability
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Team leadership
- Multitasking
- Attention to detail
- Customer service
- Decision-making
- Active listening
- Time management
- Managing operations and efficiency
Accomplishments
- Supervised team of 15 staff members.
- Achieved Hope Camp by completing their strict 300 calorie diet with accuracy and efficiency.
Certification
- TABC License - 2025
- Food handler License - 2025
Timeline
Assistant Director
Somnio Services
06.2025 - Current
Cleaning Contractor
Citywide
06.2022 - 10.2024
Operations Manager
Big Lots
02.2022 - 11.2024
Store Manager
Dollar Tree Stores
11.2020 - 01.2022
No Degree -
St. Philip's College
No Degree -
Southern New Hampshire University
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