Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaleta Robinson

Administrative Secretary
Annapolis Junction,MD

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

28
28
years of professional experience

Work History

Secretary

North Brentwood Citizens Association
North Brentwood, MD
2009.01 - Current
  • Successfully planned and executed 10 meetings and events per year, ranging from 10 to 200 attendees.
  • Designed event specifications to meet organizational needs and objectives.
  • Monitored event activities and resolved technical glitches.
  • Produced meeting materials, name badges, binders and signage.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Record and present meeting minutes every month.

Medical Receptionist

7700 Old Branch Ave
Clinton, MD
2022.09 - 2023.07
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Maintained current and accurate medical records for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Received and routed laboratory results to correct clinical staff members.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed clerical duties and tasks for clinic administration.
  • Managed multi-line phone system and pleasantly greeted patients.

Office Manager

Dr. James Chesley
Clinton, MD
11.1998 - 06.2022
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.

Medical Records Specialist

Doctor's Community Hospital
Lanham, MD
06.1996 - 11.1998
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient charts and accurately recorded new information.
  • Kept accurate log of requests for medical information and records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Managed electronic medical records for [Number] patients.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Delivered charts to assigned areas of hospital by following established routing procedures.

Cashier

Office Depot
New Carrollton, MD
09.1995 - 12.1996
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

No Degree - Administrative Assistance Course

Prince George's Community College
Upper Marlboro, MD
09.1996

High School Diploma -

Northwestern High School
Hyattsville, MD
05.1995

Skills

  • Office Management
  • Budgetary Planning
  • Team Management
  • Policy and Procedure Modification
  • Data Communications
  • Cash Flow and Reconciliation
  • Licensing Requirements
  • Client Correspondence
  • Office Supplies and Inventory
  • Sorting and Delivering Mail
  • Medical Billing and Collections
  • Skilled in Microsoft Office
  • Managing Appointments
  • Administration and Operations

Accomplishments

  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Supervised team of 3 staff members.

Timeline

Medical Receptionist

7700 Old Branch Ave
2022.09 - 2023.07

Secretary

North Brentwood Citizens Association
2009.01 - Current

Office Manager

Dr. James Chesley
11.1998 - 06.2022

Medical Records Specialist

Doctor's Community Hospital
06.1996 - 11.1998

Cashier

Office Depot
09.1995 - 12.1996

No Degree - Administrative Assistance Course

Prince George's Community College

High School Diploma -

Northwestern High School

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Shaleta RobinsonAdministrative Secretary