Shaletha Nealy
Tallahassee
Summary
Dynamic and dedicated professional with extensive experience in customer service and cash handling at Burger King. Proven ability to enhance guest experiences through strong teamwork and effective communication. Skilled in food safety measures and maintaining a clean environment, consistently promoting a positive atmosphere for both patrons and colleagues.
Restaurant professional with commitment to high standards and achieving results. Extensive experience in delivering exceptional service and supporting team objectives. Reliable and adaptable, known for strong interpersonal and multitasking skills.
Overview
21
21
years of professional experience
Work History
Restaurant Team Member
Burger King
02.2011 - 10.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Head Bartender
Twilight NightClub
06.2005 - 02.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Housekeeping Room Attendant
Holiday Inn
02.2007 - 03.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms promptly.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Bartender
Club Sugar Hill
08.2002 - 06.2005
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Business
University of Phoenix
Phoenix, AZ03-2025
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Food preparation
- Order taking
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Supply restocking
- Food safety measures
- Upselling strategies
- Liquor law compliance
Timeline
Restaurant Team Member
Burger King
02.2011 - 10.2023
Housekeeping Room Attendant
Holiday Inn
02.2007 - 03.2008
Head Bartender
Twilight NightClub
06.2005 - 02.2011
Bartender
Club Sugar Hill
08.2002 - 06.2005
Business
University of Phoenix