Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Shaletha Nealy

Tallahassee,FL
Shaletha Nealy

Summary

Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and resolve customer complaints effectively. Skilled in cash handling and maintaining workplace safety, while fostering positive relationships with both customers and team members. Adaptable and committed to continuous improvement.

Overview

13
years of professional experience

Work History

Burger King
Tallahassee, Florida

Team Member
02.2011 - 10.2023

Job overview

  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Upheld high standards of productivity and quality in operations.
  • Collaborated with team members to achieve daily goals.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Built and maintained working relationships with peers and upper management.
  • Maintained a clean and organized work area throughout shift.
  • Resolved customer issues promptly in a professional manner.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Assisted in training new employees on shift operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Provided customer service support to ensure satisfaction.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Participated in team meetings to discuss strategies for improvement.
  • Monitored expiration dates on food items for freshness assurance.
  • Maintained positive working relationship with fellow staff and management.
  • Rotated through series of different stations based on team needs.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Answered phone calls regarding inquiries about products or services.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Upheld company standards and compliance requirements for operations.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Implemented strategies to increase sales and improve service quality.
  • Monitored employee performance and provided feedback for improvement.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Adhered to all health code regulations while preparing food items for customers.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Collaborated with management to set performance goals and evaluate progress.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

University of Phoenix
Phoenix, AZ

Associate of Arts from Business
03-2025

University Overview

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Complaint resolution
  • Flexible schedule
  • Computer skills
  • Collaboration and teamwork
  • Willingness to learn
  • Verbal and written communication
  • Positive attitude
  • Hospitality and accommodation
  • Following instructions
  • Leadership qualities
  • Order preparation
  • Dependability and reliability
  • Adaptability and flexibility
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Organizing work stations
  • Cleaning
  • Cash handling
  • Staff education and training
  • Complex Problem-solving
  • Money handling
  • Point-of-sale system
  • Workplace safety
  • Multitasking capacity

References

References
References available upon request.

Timeline

Team Member
Burger King
02.2011 - 10.2023
University of Phoenix
Associate of Arts from Business

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Shaletha Nealy