Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaletta M. Smalls

Iselin,NJ

Summary

Detail-oriented, diligent administrative professional with experience in financial, manufacturing and transportation industries. I have assisted executives and managers at multiple organizational levels for over 15 years.

Overview

26
26
years of professional experience

Work History

Secretarial Assistant

NJ Department Of Corrections
Rahway , NJ
02.2024 - Current
  • Provides secretarial, administrative, and clerical support to administrative offices.
  • Prepared routine, confidential communication documents, including reports and letters.
  • Coordinated appointment schedules to enhance administrative efficiency.
  • Compose professional correspondence and reports with consistent formatting.
  • Acted as a point of contact for incarcerated individuals with administrative staff and other third parties to support certain services.
  • Organized and facilitated meetings, workshops, conferences, and other events for the different groups of incarcerated individuals to ensure successful outcomes.
  • Ensured compliance with relevant legislation when carrying out liaison activities.
  • Collaborated and spoke with entities both inside and outside of this facility under the supervision of the Executive Assistant.

Technical Assistant

NJ Department Of Corrections
Rahway, NJ
10.2023 - 02.2024
  • Performed technical functions in providing information and assistance in reviewing and verifying data of routine nature or fiscal nature in a public or
  • Managed inventory of technical supplies and equipment, ensuring availability.
  • Resolved customer complaints via phone or email in a timely manner.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Senior Audit Account Clerk

NJ Department Of Corrections
07.2022 - 10.2023
  • Under the direction of the Business Manager, examines and checks calculations for completeness and accuracy. Makes determinations and computations requiring an accountant and Business Manager, examines and checks calculations for completeness and accuracy. Makes determinations and computations requiring working knowledge of departmental rules.
  • Review financial entries made by clerk typist.
  • Prepares and verify inmate payroll for incarcerated persons at EJSP and at times ADTC.
  • Process procurements in NJStart for all departments as needed. Process GTL’s, postage and other business remits for incarcerated persons using ITag.
  • Responds to JPay inquires and prints daily financial statements for incarcerated persons in conjunction withthe accountants.
  • Match purchase orders with invoices and recorded necessary information to assist accounts payable and receivable.
  • Manage and respond to correspondence and inquiries from employees and vendors.
  • Reconciled account information from other State Facilities reported figures in general ledger by comparing to bank account statement each week and perform minor calculations.
  • Maintain record and files regarding payroll and remits.
  • Manage time and calendar for Business Manager
  • Communication with vendors to ensure timely deliveries.

CLAIMS ADMINISTRATOR

NOVITAS SOLUTIONS, INC
11.2016 - 05.2020
  • Data entry of paper claims
  • Evaluating and correcting on-line edits that are basic or fundamental in nature
  • Accessing and applying on-line instructions for the proper resolution of claims suspensions
  • Initiate and responding to written & verbal communications from internal and external sources
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Managed daily calendar for multiple provider accounts and adjusted duplicate and rejected claims.

Front End Supervisor/Administrative Financial Asst

SUSQUEHANNA TRAILWAYS
09.2013 - 03.2017
  • Managed time and calendars for Office Manager
  • Managed schedules and travel routes for Federal paroled inmates.
  • Coordinator with the BOP secretaries for future release or transferred inmates.
  • Answered multi-line telephones for scheduling and tours.
  • Greeted customer service even with extreme call volume
  • Provided bus schedules to customers for all destinations in USA and Canada
  • Monitored and redirect bus drivers when heavy traffic occurs
  • Filed and sorted of online tickets and invoices
  • Provided feedback to agents and upper management to satisfy customer suggestions.
  • Monitored cash drawers in three checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assisted in auditing projects by compiling information and discovering fraud, embezzlement and liabilities.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Entered figures using 10-key calculator to compute data quickly.

EXECUTIVE OFFICE/QUALITY ASSURANCE AGENT

AMERICAN CUSTOMER CARE
09.2012 - 09.2013
  • TIER 1 Customer Service Representative
  • Received escalated calls from consumers with unresolved issues
  • Compensated consumers for food loss, home damages, etc
  • Listen and reviewed calls with Tier 1 agents to maintain quality control
  • Provided feedback to agents and upper management to ensure quality assurance
  • Great customer service even with extreme call volume
  • Technical support on Tier 1 level for home appliance and electronics
  • Collected data to resolve the BBB reported issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Provided training to over fifty onboarding team members in a year.
  • Reported problems and concerns to management.

INSTRUCTIONAL SUPPORT AIDE

WILLIAMSPORT AREA SCHOOL DISTRICT
11.2010 - 08.2012
  • Assisted teachers & staff in providing instructional and support services to students.
  • Provided support during classes, group lessons and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Promoted physical, mental and social development using classroom games and activities.

Sr. Raw Materials Buyer

DAVID YURMAN DESIGN
01.2004 - 11.2009
  • Determined proper component stock levels necessary for seamless manufacturing flow from both domestic and overseas supplies
  • (Continuous inventory review required)
  • Purchased the best merchandise at the lowest possible purchase cost
  • Granted contracts that ensured the right amount of product or service is received at the appropriate times
  • Researched sales records and inventory levels of current stock
  • Remained current on any changes in either the supply of or demand for products and materials
  • Worked out any potential problems with suppliers
  • Reviewed monthly, weight variance reports for precious metals to ensure proper costing
  • Provided Product Engineering correct cost information to establish and maintain Bills of Material
  • Investigated and utilized supplier price breaks for volume purchases and requested monthly DY gold usage and sales of raw material to any DY finished good suppliers
  • Provided vendors with forecasts of raw materials based on product development demand
  • Reviewed component price levels on a semi-annual basis and negotiate prices with suppliers as needed
  • Reviewed monthly, forecasts with suppliers and adjust accordingly based on actual and projected needs.

Instructional Support Teacher

Heartshare Human Services Of NY
05.2002 - 12.2003
  • Provided support during classes, group lessons, and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Assessed individuals social, emotional, and academic needs to plan goals appropriately.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Assisted teachers with day room management and document coordination to maintain positive learning environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting individuals.
  • Kept detailed daily logs with care actions, individuals behaviors, and incidents.
  • Checked medication schedules and individuals needs to enforce medication administration standards team-wide.
  • Transported individuals via wheelchair to and from rehabilitation and daily activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Kept accurate records for individuals files and handled related paperwork.
  • Facilitated family meetings to discuss individual care plans.


  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Administrative Assistant/Office Manager

Multiple Temp Agencies
03.1999 - 05.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Accounting

JOHNSON & WALES UNIVERSITY
Providence, RI
08.1999

Bachelor of Arts - Criminal Justice

St. Elizabeth's University
Morristown, NJ

Skills

  • Efficient, detail-oriented, highly organized; strong analytical and problem-solving skills; proficient in:
  • Microsoft Office, Excel, PowerPoint, Internet, Word Prefect, Visual, SAP
  • Google Drive (Docs, Sheets, Calendar, Forms)
  • NJ State programs: NJStart, MACSE, NJCFS ITag, JPay
  • Machines: Fax machine, Ricoh and Xerox copies, Postage Meters and Scanners

Timeline

Secretarial Assistant

NJ Department Of Corrections
02.2024 - Current

Technical Assistant

NJ Department Of Corrections
10.2023 - 02.2024

Senior Audit Account Clerk

NJ Department Of Corrections
07.2022 - 10.2023

CLAIMS ADMINISTRATOR

NOVITAS SOLUTIONS, INC
11.2016 - 05.2020

Front End Supervisor/Administrative Financial Asst

SUSQUEHANNA TRAILWAYS
09.2013 - 03.2017

EXECUTIVE OFFICE/QUALITY ASSURANCE AGENT

AMERICAN CUSTOMER CARE
09.2012 - 09.2013

INSTRUCTIONAL SUPPORT AIDE

WILLIAMSPORT AREA SCHOOL DISTRICT
11.2010 - 08.2012

Sr. Raw Materials Buyer

DAVID YURMAN DESIGN
01.2004 - 11.2009

Instructional Support Teacher

Heartshare Human Services Of NY
05.2002 - 12.2003

Administrative Assistant/Office Manager

Multiple Temp Agencies
03.1999 - 05.2002

Accounting

JOHNSON & WALES UNIVERSITY

Bachelor of Arts - Criminal Justice

St. Elizabeth's University

Similar Profiles

CREATE PROFILE
Shaletta M. Smalls