Summary
Overview
Work History
Education
Skills
Timeline
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Lexy Jackson

Customer Service
Oklahoma City,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

New Castle Casino
01.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Licensed Medical Aesthetician

European Wax
02.2023 - 01.2024
  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
  • Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
  • Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
  • Participated in community events, generating brand awareness and attracting potential business opportunities.
  • Conducted educational seminars on skincare topics, empowering clients to make informed decisions about their personal care routines.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
  • Mentored junior aestheticians in best practices and technique application, resulting in improved team performance overall.
  • Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
  • Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.

Receptionist

Pretty Kitty
01.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.

Education

Certificate - Master Aesthetician

Career Academy of Beauty
Garden Grove, CA
04.2021

High School Diploma -

Arnold O. Beckman High School
Tustin, CA
06.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Client Relations

Timeline

Customer Service Representative

New Castle Casino
01.2024 - Current

Licensed Medical Aesthetician

European Wax
02.2023 - 01.2024

Receptionist

Pretty Kitty
01.2022 - 02.2023

Certificate - Master Aesthetician

Career Academy of Beauty

High School Diploma -

Arnold O. Beckman High School
Lexy JacksonCustomer Service