Shalia Brand
San Antonio
Summary
Efficient Cable Installation-Technician who has a Top Secret-SCI with full-scope polygraph Security clearance. Customer-focused and dedicated to delivering the highest quality digital communications. Responsible and reliable communication expert with 10 years of experience working in cable industry. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Splicer II
Texstar Enterprises Inc.
01.2024 - Current
- Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
- Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
- Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
- Ensured high-quality connections, skillfully installing and terminating various types of fiber optic cables.
Senior Cable Technician
CompuDynamics, LLC.
08.2023 - 10.2023
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level
meters. - Terminated fiber and copper cables
- Performed preventive maintenance of telecommunications equipment.
- Confirmed compliance with all industry standards and regulations related to cabling and
telecommunications. - Connected components to exterior cable systems and tested connections for adequate power
and functional links. - Maintained detailed records of all cabling and telecommunications activities and equipment
Lead Cable Technician
CenCore, LLC
03.2023 - 08.2023
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Worked well in a team setting, providing support and guidance.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Ran and terminated copper and fiber cables.
Cable Installation Technician
US Army
08.2014 - 03.2023
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Terminated both copper and fiber cable with different methods to include fusion splice.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Tested cables using tools such as OTDR, spectrum analyzers, cable testers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Provided training on use, troubleshooting and calibration of equipment.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service to over 30 users.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Education
Bachelor of Science - Health Sciences
American Public University System
Charles Town, WV12.2022
Associate of Arts - General Studies
Central Texas College
Killeen, TX08.2018
Skills
- Terminating Cables
- Cabling Layouts & Arrangements
- Ladder Work
- Cable Tray Systems
- Telecommunications Systems
- Edging and Mounting
- Equipment Maintenance and Installation
- Team Support
- Safe Equipment Handling
- Wire Running
- Fiber Distribution
- Proper Equipment Usage
Certification
- Certified Fiber Optic Installer, ETA International - 2020
- Certified Fiber Optic Technician, ETA International- 2022
Timeline
Splicer II
Texstar Enterprises Inc.
01.2024 - Current
Senior Cable Technician
CompuDynamics, LLC.
08.2023 - 10.2023
Lead Cable Technician
CenCore, LLC
03.2023 - 08.2023
Cable Installation Technician
US Army
08.2014 - 03.2023
Bachelor of Science - Health Sciences
American Public University System
Associate of Arts - General Studies
Central Texas College
- Certified Fiber Optic Installer, ETA International - 2020
- Certified Fiber Optic Technician, ETA International- 2022
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