Shalia Moss
Springfield,MO
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated and experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
11
11
years of professional experience
Work History
Ad Quality Rater
SRT Telus International
Remote, Remote
07.2021 - Current
- I work to help social media platforms improve ads so that they are as relevant and of good quality and integrity before being shown to the public.
- I organize and analyze market-related information from internal and external sources.
- I research data and formulate reports to make recommendations and implement best practices.
- I cultivate insights through past and current projects to activate trend insights.
- I drive growth by delivering actionable insights across clients, prospects and competitors.
Personal Assistant
The Keithley's
Clever , Missouri
03.2015 - 12.2020
- Assisted them with whatever was needed, shopping, run errands and cleaning.
- Oversaw personal and professional calendars and took them to and from appointments.
Telemarketing Sales Representative
George Cardin Circus International
Springfield, MO
10.2012 - 12.2014
- Completed daily cold calling to businesses and potential residential customers for ticket sales.
- Explained ticket price's as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Cashier, Night Assistant Manager
$5 Shop
Springfield, United States
06.2010 - 01.2012
- Completed inventory counts and ordered merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree - Psychology Teacher Education
Associate of Arts - General Studies
06.2003
GED -
01.2000
Skills
- Web Communications
- Employee Timesheet Processing
- User Experience
- Social Media Platforms
- Customer Satisfaction
- Consumer Buying Habits
- Active Listening
- Computer Proficiency
- Skilled in Microsoft Office
- Customer Complaint Resolution
- Outbound Surveys
- Telesales Background
- Research and Analysis
- Flexible & Adaptable
- Self-Motivated
- Customer Service
- Decision Making
- Responsible
- Data Entry
- Leadership
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ad Quality Rater - SRT Telus International
07.2021 - Current
Personal Assistant - The Keithley's
03.2015 - 12.2020
Telemarketing Sales Representative - George Cardin Circus International
10.2012 - 12.2014
Cashier, Night Assistant Manager - $5 Shop
06.2010 - 01.2012
Missouri State University - No Degree, Psychology Teacher Education
Ozarks Technical Community College - Associate of Arts, General Studies
Hillcrest High School - GED,