Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Shalia Moss

Springfield,MO
Shalia Moss

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated and experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

13
years of professional experience

Work History

USPS, United States Postal Service

Rural Mail Carrier Associate
04.2022 - 03.2023

Job overview

  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Organized mail ahead of delivery runs for correct routing.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Maintained records on customers with mail forwarding and change of address requests.

SRT Telus International

Ad Quality Rater
01.2021 - 02.2022

Job overview

  • I work to help social media platforms improve ads so that they are as relevant and of good quality and integrity before being shown to the public.
  • I organize and analyze market-related information from internal and external sources.
  • I research data and formulate reports to make recommendations and implement best practices.
  • I cultivate insights through past and current projects to activate trend insights.
  • I drive growth by delivering actionable insights across clients, prospects and competitors.

The Keithley's

Personal Assistant
03.2015 - 12.2020

Job overview

  • Assisted them with whatever was needed, shopping, run errands and cleaning.
  • Oversaw personal and professional calendars and took them to and from appointments.


George Cardin Circus International

Telemarketing Sales Representative
10.2012 - 12.2014

Job overview

  • Completed daily cold calling to businesses and potential residential customers for ticket sales.
  • Explained ticket price's as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

$5 Shop

Cashier, Night Assistant Manager
06.2010 - 01.2012

Job overview

  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Missouri State University
Springfield, MO

No Degree from Psychology Teacher Education

University Overview

Ozarks Technical Community College
Springfield, MO

Associate of Arts from General Studies
06.2003

University Overview

  • Dean's List Fall 2003


  • Dean's List Spring 2004

Southwest Missouri State University /ABE
Springfield, MO

GED
03.2000

University Overview

Skills

  • Web Communications
  • Employee Timesheet Processing
  • User Experience
  • Social Media Platforms
  • Customer Satisfaction
  • Consumer Buying Habits
  • Active Listening
  • Computer Proficiency
  • Skilled in Microsoft Office
  • Customer Complaint Resolution
  • Outbound Surveys
  • Telesales Background
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Rural Mail Carrier Associate
USPS, United States Postal Service
04.2022 - 03.2023
Ad Quality Rater
SRT Telus International
01.2021 - 02.2022
Personal Assistant
The Keithley's
03.2015 - 12.2020
Telemarketing Sales Representative
George Cardin Circus International
10.2012 - 12.2014
Cashier, Night Assistant Manager
$5 Shop
06.2010 - 01.2012
Missouri State University
No Degree from Psychology Teacher Education
Ozarks Technical Community College
Associate of Arts from General Studies
Southwest Missouri State University /ABE
GED
Shalia Moss