Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shalice Bob

Cypress

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Chick-fil-A
01.2025 - Current


  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

CSR - Customer Service Representative

F.H. Cann & Associates
01.2022 - 12.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Caregiver

Village Care Home Services
12.2019 - 03.2023
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Supervisor

At home
09.2016 - 10.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High school diploma -

Cypress Falls High School

Skills

  • Proficient in administrative tasks
  • Strong verbal communication
  • Strong organizational abilities
  • Microsoft Office
  • Experienced in software utilization
  • Proficient in Microsoft Word
  • Time management
  • Customer and client relations
  • Active listening
  • Critical thinking
  • Problem resolution
  • Professional telephone demeanor
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport
  • Live chat support

Accomplishments

  • I started off as a customer service representative at F.H. Cann & associates. I was eventually promoted to supervisor and had my own team of customer service representatives.
  • I started off as a team member at "At Home". The company promoted me to supervisor after a year.

Certification

  • Driver's License
  • September 2025

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Administrative Assistant

Chick-fil-A
01.2025 - Current

CSR - Customer Service Representative

F.H. Cann & Associates
01.2022 - 12.2024

Caregiver

Village Care Home Services
12.2019 - 03.2023

Supervisor

At home
09.2016 - 10.2019

High school diploma -

Cypress Falls High School

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Shalice Bob