Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shalice Chapman

Shalice Chapman

Las Vegas

Summary

I am a qualified administrative assistant. With years of experience as a front office worker with a strong attention to detail, excellent time management skills, and the ability to think critically and quickly. Proficient with a wide variety of computer software and hardware. Always looks professional and friendly, and provides the best customer experience. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

6
6
years of professional experience

Work History

Receptionist/ Administrative Assistant

Natural laws of life
Greenville
07.2022 - 02.2025
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Hotel Front Desk Clerk

Hampton Inn By Hilton
Greenville
05.2020 - 07.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Computed bills, collected payments and made change for guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Performed administrative duties such as filing documents, preparing correspondence.

Office Assistant

Ascendum Machinery
07.2019 - 09.2019
  • Performed clerical function as faxing, copying and scanning documentations
  • Kept record of all employee’s confidential information and requested updated information
  • Verified, approved, and ordered inventory and other office supplies
  • Answered and directed incoming calls to appropriated department managers
  • Scheduled appointments via Microsoft Outlook
  • Created and distributed company correspondences to various departments
  • Assisted in preparing monthly scheduled reports for management
  • Matched invoices with work orders and recorded payments upon arrival
  • Recorded accounts payables and sent out check payments
  • Temporary position

Education

Bachelors - business administration and Management

Strayer University of Virginia
03.2025

Certified Medical Administrative Assistant -

Southeastern Institute
Charlotte, NC
10.2019

Certified Phlebotomy Technician -

Southeastern Institute
Charlotte, NC
10.2019

Skills

  • Office Administration
  • Microsoft
  • Organizational Skills
  • Customer service skills
  • Inventory
  • Bookkeeping
  • Accounts payable
  • Invoicing
  • Clerical
  • Billing
  • Data Entry
  • Scheduling
  • Filing
  • Reservation management
  • Hotel services and hospitality
  • Guest relations
  • Property management systems
  • Hotel software expertise

Timeline

Receptionist/ Administrative Assistant

Natural laws of life
07.2022 - 02.2025

Hotel Front Desk Clerk

Hampton Inn By Hilton
05.2020 - 07.2022

Office Assistant

Ascendum Machinery
07.2019 - 09.2019

Bachelors - business administration and Management

Strayer University of Virginia

Certified Medical Administrative Assistant -

Southeastern Institute

Certified Phlebotomy Technician -

Southeastern Institute
Shalice Chapman