Summary
Overview
Work History
Education
Skills
Timeline
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Shalie Dube

Kalispell,MT

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about practices and documentation requirements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Overview

18
18
years of professional experience

Work History

Duplicate Accounts Specialist

LHMC
02.2006 - Current
  • Streamlined account processes by implementing efficient systems and procedures.
  • Reduced discrepancies with thorough reconciliation of accounts and accurate recordkeeping.
  • Enhanced management by consistently monitoring and ensuring highest quality verification through audits.
  • Collaborated closely with cross-functional teams to address issues, improving overall efficiency.
  • Contributed to the development of functional reports for senior management, supporting informed decision making.
  • Provided training on software for new employees, contributing to a seamless onboarding experience.
  • Served as a trusted resource for colleagues seeking guidance on various aspects of account management, fostering teamwork and knowledge sharing.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Education

No Degree - CNA, LPA

FVCC
Kalispell, MT
12.2000

Skills

  • Account Reconciliation
  • Accounting Software Proficiency
  • Audit Support
  • Data Entry Accuracy
  • Schedule Coordination
  • Recordkeeping Abilities
  • Document Management
  • Microsoft Office Proficiency
  • Account Updating
  • Information Security
  • Complaint Resolution
  • Scheduling
  • Call Management
  • Data Collection
  • Paperwork Processing
  • Data Entry
  • Problem-Solving Abilities
  • Office Equipment Proficiency
  • Staff Education and Training
  • Professional Telephone Demeanor
  • Medical Terminology Knowledge
  • Administrative Support

Timeline

Duplicate Accounts Specialist

LHMC
02.2006 - Current

No Degree - CNA, LPA

FVCC

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Shalie Dube