Summary
Overview
Work History
Education
Skills
Previous Job Experience
Timeline
Generic

Shalie Muller

Belton,Missouri

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

14
14
years of professional experience

Work History

Reginal General Manager

Pizza Hut
12.2018 - 02.2024
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
  • Optimized resource allocation across regional territories, improving efficiency while minimizing costs.
  • Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
  • Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
  • Managed a team of area managers, resulting in increased efficiency and productivity across the region.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervisor

KC Pizza & Wings
09.2017 - 04.2018
  • Jobs Included providing guest with excellent customer service and insuring orders were satisfactory made, maintaining a clean and organized sales floor while also tending to customers’ needs at the cash register.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Shift lead and Cashier

Long John Silver
01.2017 - 09.2017
  • Jobs Included providing guest with excellent customer service and insuring orders were satisfactory made
  • I also made employee schedules.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Stay-at-home Mom
02.2015 - 01.2017

Sales associate and Sale Floor

CVS Pharmacy
02.2014 - 02.2015
  • Jobs included of maintaining a clean and organized sales floor while also tending to customers’ needs at the cash register.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Server

Golden Corral
05.2014 - 11.2014
  • Jobs included of serving guest with excellent service and providing them with an excellent meal experience
  • Also was responsible for busting and maintaining tables.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Lead

McDonald's
08.2013 - 02.2014
  • Jobs included providing guest with excellent customer service and insuring orders were satisfactory made.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Crew Member

U-Haul
01.2010 - 12.2012
  • Jobs included in home customer service worldwide and insuring customers were satisfied with their orders

Education

High School Diploma -

AAEC College Prep High
Pheonix, AZ
05.2012

Skills

  • Operations Management
  • Staff Management
  • Strategic Planning
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Effective leader
  • Relationship Building
  • Employee Relations
  • Hiring and Onboarding
  • Business Leadership
  • Schedule Management
  • Training Management
  • Customer Retention
  • Payroll Administration and Timekeeping
  • Performance Improvement

Previous Job Experience

  • KC Pizza & Wings, 816-388-3066, Nick, 01/01/18, 04/01/18, Providing guest with excellent customer service and insuring orders were satisfactory made, maintaining a clean and organized sales floor while also tending to customers’ needs at the cash register.
  • Long John Silver, 816-518-1062, Nikki, 01/01/17, 09/01/17, Providing guest with excellent customer service and insuring orders were satisfactory made. I also made employee schedules.
  • Stay-at-home Mom, Belton Missouri, 02/01/15, 01/01/17
  • CVS Pharmacy, 816-331-9716, Warren, 02/01/14, 02/01/15, Maintaining a clean and organized sales floor while also tending to customers’ needs at the cash register.
  • Golden Corral, 816-331-0000, Ben, 05/01/14, 11/01/14, Serving guest with excellent service and providing them with an excellent meal experience. Also was responsible for busting and maintaining tables.
  • McDonald's, 816-331-0836, Jessica, 08/01/13, 02/01/14, Providing guest with excellent customer service and insuring orders were satisfactory made.
  • U-Haul, Phoenix Arizona, 01/01/10, 12/01/12, David, In home customer service worldwide and insuring customers were satisfied with their orders

Timeline

Reginal General Manager

Pizza Hut
12.2018 - 02.2024

Supervisor

KC Pizza & Wings
09.2017 - 04.2018

Shift lead and Cashier

Long John Silver
01.2017 - 09.2017

Stay-at-home Mom
02.2015 - 01.2017

Server

Golden Corral
05.2014 - 11.2014

Sales associate and Sale Floor

CVS Pharmacy
02.2014 - 02.2015

Shift Lead

McDonald's
08.2013 - 02.2014

Crew Member

U-Haul
01.2010 - 12.2012

High School Diploma -

AAEC College Prep High

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Shalie Muller